How do I cancel when I have no access information and my Amazon is frozen until I get this auto renew charge deleted?

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  • Problem
  • Updated 5 months ago
My amazon account was frozen for a day and IMDb did an auto renew through my Amazon account so was not paid. I can't log into the IMDb to cancel this auto renew. I have not used the IMDb account for over 2 years. How can I cancel it when I do not know the email or password and now I can't cancel throiugh amazon either. Amazion needs proof of the cancellation to get my account back open. This is the only reference number I have. 112-9272545-6933027
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Lisa Adrian

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  • frustrated

Posted 5 months ago

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TinyBlueDragon007

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Hello Lisa Adrian!


Please contact imdbpro https://help.imdb.com or contact Amazon prime https://www.amazon.com/gp/help/custom... They will help you out :)
(Edited)
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bderoes, Champion

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When you go to the Contact page
https://help.imdb.com/contact
you can select the following options without logging in: