How do I get my account back or change the password with this latest login update?

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  • Updated 5 years ago
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Does imdb have some sort of “technical support services” where you could actually contact a representative to resolve users’ log in issues?

I’m having problems getting access to my profile two days ago (12/19) despite several log in attempts with my original email associated with my user ID account. I send the website a second message yesterday regarding my log in issue and never receive any latest notifications from them. Below is a copy and paste summary of my message to the website explaining my situation:

“Hello again. I would like to thank Ava from "The IMDb Help Desk" for responding to my first message yesterday. However my problem is still not resolve and I felt that some of my main concerns were overlooked: I already have a REGISTERED IMDb account with a user nickname since September 2010 and my last recent activities on this website took place during late August prior to the login credential change. Since then I couldn't get access to my profile even with my registered email and password (I also first registered my email with my Amazon account information, but I'm more reluctant to use my Amazon information since it is through a separate email).

I also already SUBMITTED information under the "Forgotten password" link to receive information to change my password TWICE yesterday and I have yet to receive any notifications about that since. Today was now my THIRD attempt and I STILL didn't receive any response, except for the automatic Front Desk response elaborating most of the things that I was already aware of since yesterday.

Would this situation also be helpful if I were to reveal what my user ID/nickname profile is in my next message?”




Screenshot of automatic message from Help Desk yesterday:



Screenshot of my second message to Help Desk:


Screenshot of feedback:
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Cherry

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Posted 5 years ago

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Trevor, Employee

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Hi Cherry,

May I ask if our CS team was able to resolve your issue with your second message? 

I'm unable to follow up on your Helpdesk message as you've blurred out the email address. I'm sure its for your privacy, which I completed understand.

-Trevor
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Cherry

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Hi Trevor,
My apologies for the delayed response. Yes, the CS team were able to help me out with my issues. :)

I also did blurred out my email address since I'm asking this question on a public form.

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