How deal with notorious trolls resp. troll groups?

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Problem: the Evil Dead (2013) board has been subject to trolling of an entire troll group for about half a year now. Their MO: mass bump hate threads on a daily basis with one-liners or just an emoticon, to drown the more meaningful discussion and make it indiscernible to newcomers. Especially is IMDBs standard advice - ignore the troll, which I otherwise can easily do without even hitting the "ignore button" - totally useless in this case.

Another thing they do: impersonate people by copying their username and changing a single letter, and then stalk them across IMDB making fun of their posts and discussions.

An "insider" came recently forward and disclosed that the the well known mootown/ayelewis account is behind this activity. Well known because he's been doing that for years while causing actual damage on the way, as described here
http://jneilschulman.rationalreview.c...

The forum where the troll group organizes their actions is here
http://manlymovie.freeforums.net
and here's a choice quote of aylewis:

"IMDb is the greatest place to troll, because there are so many there that celebrate trolls being nuked. Their frustration and anger upon your return is rolled gold lulz.
It is a very amusing development to know some people spend hours every day....every DAY....reading your every post and either reporting them or sending 1000 word PM's to others "warning" them about you [laugh]
Anybody who hates IMDb is looking at things from the wrong angle. "

which can be found here
http://manlymovie.freeforums.net/user...

Now, these people apparently have an endless supply of cell phone numbers - ayelewis claims he owns a cell phone shop - and accordingly an endless supply of socket accounts. Saying that for the regular user it's impossible to clearly identify, contain or merely ignore these people. More importantly, as things naturally heat up after some time, regular posters run danger to have their precious accounts flagged or nuked.

Now pray tell me: what's the best way to deal with these people? And please don't make the answer "just ignore". We've been through this and it doesn't work.

Thanks.
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bhertz

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Posted 7 years ago

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Emperor, Champion

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Its a horribly difficult problem to address and the Evil Dead forum has been reported a number of times here.

There are a number of issues at work which have different solutions:

* Score bombing - the intentional voting down of independent titles (which seems to be the heart of the post by JNS) has been partly addressed by the removal of the weightings for less than 100 votes. Personally, I'd quite like to see anyone with a pattern of 1 star voting on a whole range of films getting their votes scrubbed and their accounts deleted. I've also suggested that they either get rid of the weighting or give it to top reviewers:
https://getsatisfaction.com/imdb/topi...

* For forums that descend into Hell (like the Evil Dead one you mention, as well as The Walking Dead, Breaking Bad and James Patterson, which come up a lot here), I believe we need a small group of moderators with a remit focused on these specific message boards:
https://getsatisfaction.com/imdb/topi...

* With trolls reporting people who they disagree with, the advice is to keep a track of the threads you start (save the links off in, say, Notepad) and when/if they are reported and removed you can flag this up here - although no longer visible staff can still see the threads and if they can see here is no reason for the reporting they might apply sanctions to the reporter. Not a guaranteed success on this but see previous discussion:
https://getsatisfaction.com/imdb/topi...
https://getsatisfaction.com/imdb/topi...

Trolling of message boards is, IMHO obviously, one of IMDB's big problems but it occurs in places that aren't part of their core area of concern (which is, obviously, the assembling of data), and that is how the trolls can get up to their dirty work.

Thanks for the links there - I hadn't seen that forum before and it is pretty depressing:

http://manlymovie.freeforums.net/thre...
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Emperor, Champion

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Right, I guess we may consider this particular matter settled then.


Not really.

I am just an ordinary user of IMDB, like you. The fact that I have raised it here and that staff have flagged up suggestions up as "Under Consideration" doesn't mean anything will happen.

My big fear, as mentioned in one of the discussions I linked to, is that it there will be a suicide over this as there has been a big scandal on other sites where trolling has cause this and their procedures have been shown to be woefully lacking. In some ways I'm surprised this hasn't happened already - IMDB is a massive site with a very large userbase and inadequate processes for dealing with this (combined with some people becoming over-invested in films and actors), so they open to similar accusations which could be harmful for the site and Amazon, he parent company (which is already in people's bad books over tax evasion).

So I think it is important to keep pushing the issue - if you have any ideas for fixing this then you can post them as suggestions, if you can think of an improvement for an existing one then post on the thread (a +1 any you like) and if you know of anyone with similar concerns point them over here.

Their actual trolling coordination efforts aren't publicly visible of course, and I'm sure you already guessed that much. Still, the little we can see is already enough to recognize the scope of their doings.


Indeed, the fact that they have a hidden forum for this activity and the collusion of admins demonstrates the scale of the problem IMDB face.

That is also an impressive thread:

http://www.imdb.com/title/tt1288558/b...

As it clear shows someone posting from half a dozen accounts (which are used to abuse people elsewhere, including the Evil Dead forum), all you'd need to do is grab the IP and I'd imagine you could shut down an awful lot of the most problematic accounts in one fell swoop.

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