I can not log in

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  • Updated 3 years ago
  • Solved
  • (Edited)
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I can't log on to site, whenever I log in I get the 500 Error message and am unable to report. I know I haven't violated any of the terms and conditions. Can someone please fix this for me? If there is a problem I would like to be contacted as soon as possible.
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ItsEddieHaskellBeyotch

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Posted 3 years ago

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Isabella saide

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This reply was created from a merged topic originally titled I can not login.

Dá Erro 404 when eu Ir para registrar o Que ESTÁ acontecendo?
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Trevor, Employee

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Hello,

Our technical team is currently working to resolve this issue. I apologize for any inconvenience this issue may have caused.

I will update this conversation once the issue is resolved.

-Trevor
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Isabella saide

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I was thinking it was with my computer the problema.onde you guys will post when solved?
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brad toney

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Thanks Trevor I thought it was isolated incident
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Bethany

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A lot of people are having the exact same problem, including me. Have done for half an hour now, which is frustrating as I was trying to submit a user review at the time. I am certain that IMDb is down/not working temporarily, as you cannot access anything, rather than you violating terms and conditions (I certainly haven't, wouldn't dream of it). Hopefully it will be sorted out quickly, seeing as many people have complained already it is a problem that cannot be ignored at any rate especially seeing that it is affecting everybody.
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Dennis All

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Works again :)
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Trevor, Employee

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Hello,

This issue is now resolved. Please feel free to log into your account at your earliest convenience.

-Trevor
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hotrods4ben

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I had this problem earlier, but I still can't go to my contribution page (https://contribute.imdb.com/updates/history ) - which I just used last night - without it redirecting to a registration email confirmation page. I did this more than 4 years ago, but I resent the email (twice) and it said the confirmation was completed. Now most of the website is accessible, but the contribute page still doesn't work, and trying to load my settings page goes to a login page that also shows my name on the top bar as if I was logged in.
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Trevor, Employee

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Hi hotrods4ben,

I'm unable to reproduce any issues with the Contribution page. Can you confirm this issue persists on your end?

-Trevor
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Ron

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I can personally confirm the same issue with contribute.imdb.com , and a friend of mine is having the same issue.
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Ron

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Steps to reproduce:
1) http://www.imdb.com/czone/
2) Click the See My Data link under the Your Update History section.

Result:
Please confirm your email address

When you created this account we sent a confirmation email to DDD@EEE.FFF. In order to enjoy the full benefits of your IMDb account you need to click the link in that email.

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Trevor, Employee

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Thanks for confirming Ron. I've asked the team to look into this a bit more.

-Trevor
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hotrods4ben

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I'm getting the same thing Ron is, using that link or using the bookmark I have brings me to the confirmation page, but I did find that going here: https://contribute.imdb.com/ and clicking the link at the top of the page that says "Contribution History" loads it just fine.
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Ron

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While you can view your update history, and click most links from https://contribute.imdb.com/ , I've got an in-progress saved update that I can't open.  I get the "Please confirm your email address" error page when I click the update number.
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Nic Bachhuber, Employee

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Hi everyone,
As you've noticed, we had an issue last week in which some users were unable to view their contribution history or make new contributions.  We attempted to reach out to each impacted user, but in case you didn't receive the notification I wanted to pass along some more information.

We have fixed the underlying issue, but you may continue to experience problems if your browser has cached this redirect. If you still see problems when trying to view contribution pages, you can either switch to a different web browser or clear the cache on your browser.

For guidance on how to clear the cache on your browser, there are many online resources available; we've listed a handful of example instructions below for your convenience:

Instructions for Chrome:
https://salferrarello.com/chrome-clear-redirect-cache/

Instructions for Internet Explorer 11-9:
http://refreshyourcache.com/en/internet-explorer-11/
http://refreshyourcache.com/en/internet-explorer-10/
http://refreshyourcache.com/en/internet-explorer-9/

Instructions for Safari:
http://refreshyourcache.com/en/safari-5/

Instructions for Firefox:
http://refreshyourcache.com/en/firefox-20/
Please note: for Firefox you may need to press the "Clear Now" button a few times. It should display "0 bytes"

We apologize for this issue and thank you for your continued support of IMDb.

Thanks,
Nic

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