Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread
I'm very irritated. I cancelled my account at IMDBPro, but you still gets my money from credit card! This has been going on for another month. Please immediately cease this practice. Otherwise I will be forced to take legal action in the US through the Polish Embassy. I'm waiting for information.
Jaroslaw Jaworski, Poland
Jaroslaw Jaworski, Poland
Posted 6 years ago
LuvsToResearch, Champion
THEY ARE "COWBOYS" AND TOTALLY UNPROFESSIONAL. I HAVE BEEN TRYING TO CONTACT THEM FOR MONTHS AS THEY ARE SERIOUSLY LOSING MY MONEY BECAUSE OF THEIR TOTALLY RECKLESS BEHAVIOR. HOPE YOU HAVE MORE LOOK THAN ME. HAVE TO ADMIT THEY REALLY KNOW HOW TO "SCAM" DON'T THEY!!
bluesmanSF, Champion
So, Andy, I guess what you're saying is, shouting insults like a lunatic just makes you seem looney, but does not help what could be a more adult inquiry? Great advice! Thanks for that!
bluesmanSF, Champion
LuvsToResearch - but I HAVEN'T IMDBPRO ACCOUNT! I DELETED IT! But IMDB stiil charging me.
This is the problem. Not looking for billing/payment issues.
I can't contact with someone from IMDB staff. It's curious.
PS: bluesmanSF - it's not 15$. I deleted my account 2 year ago, but IMDB still takes my money.
This is the problem. Not looking for billing/payment issues.
I can't contact with someone from IMDB staff. It's curious.
PS: bluesmanSF - it's not 15$. I deleted my account 2 year ago, but IMDB still takes my money.
Note: I'm not affiliated with IMDb. My comments are not official or authoritative, and are not endorsed by IMDb. (My inclusion of links herein will not indicate or imply any affiliation or endorsement.) My comments are posted "as-is" with no warranty. I won't be liable for any errors herein. In the extremely unlikely event that our communications herein or hereafter result in a legal dispute, any court or other proceedings involving me shall take place in my locale. If any of the foregoing conditions are not acceptable to you, then please disregard my comments.
Re: " ... can't contact with someone from IMDB staff":
LuvsToResearch noted this link: http://www.imdb.com/bill
Somewhere on that page, there is a "contact us" link
(within the main text of the page, not the footer),
leading to: https://secure.imdb.com/helpdesk/billing
But if you have do not have an IMDbPro account
(because it is already cancelled?) then apparently
that link would lead to the signup page at:
https://secure.imdb.com/signup/index.html?r=/helpdesk/billing
That clearly is not a contact page; it is just a signup page.
However, in the footer of that page, there is another
"Contact us" link, and that one leads me to:
https://secure.imdb.com/signup/v4/contact?c=r
However, that contact form does not allow me to edit
the contents of the Subject box. The subject line reads:
"I'm having problems signing up", and that text is locked-in
and cannot be edited.
Apparently, it seems, that form would be intended
only for signup issues, not for billing questions.
I don't know what to suggest.
Why doesn't IMDb provide a billing contact link
for people who no longer have a Pro account
but may still be getting charged?
Because that is never supposed to happen?
Well, what if it does happen? What then?
Where is the correct contact link?
Re: " ... can't contact with someone from IMDB staff":
LuvsToResearch noted this link: http://www.imdb.com/bill
Somewhere on that page, there is a "contact us" link
(within the main text of the page, not the footer),
leading to: https://secure.imdb.com/helpdesk/billing
But if you have do not have an IMDbPro account
(because it is already cancelled?) then apparently
that link would lead to the signup page at:
https://secure.imdb.com/signup/index.html?r=/helpdesk/billing
That clearly is not a contact page; it is just a signup page.
However, in the footer of that page, there is another
"Contact us" link, and that one leads me to:
https://secure.imdb.com/signup/v4/contact?c=r
However, that contact form does not allow me to edit
the contents of the Subject box. The subject line reads:
"I'm having problems signing up", and that text is locked-in
and cannot be edited.
Apparently, it seems, that form would be intended
only for signup issues, not for billing questions.
I don't know what to suggest.
Why doesn't IMDb provide a billing contact link
for people who no longer have a Pro account
but may still be getting charged?
Because that is never supposed to happen?
Well, what if it does happen? What then?
Where is the correct contact link?
LuvsToResearch, Champion
This form: http://www.imdb.com/helpdesk/contact_...
bluesmanSF, Champion
Luvs' form is the one. If not logged in it gives a log in problem form.
It seems instead of canceling Pro, you deleted the user account, leaving an existing subscription with no way to use it. Instead there is a cancel link at the bottom of the page that should have been used to, well, cancel. This function is blocked now but two years ago? Who knows...
Good luck.
It seems instead of canceling Pro, you deleted the user account, leaving an existing subscription with no way to use it. Instead there is a cancel link at the bottom of the page that should have been used to, well, cancel. This function is blocked now but two years ago? Who knows...
Good luck.
(Edited)
