I cannot log in on my imdb account on my phone

  • 2
  • Question
  • Updated 3 months ago
  • Answered
  • 2
I have an iphone 8plus and i tried logging in on the imdb app it didn’t work and I’ve had this for couple of months hoping they will fix it with updates but its not fixed. I tried deleting the app, updating..but still it shows this(look at pic)
Btw i tried logging with Facebook it didn’t work either
Photo of Abdulmjeed Alkhulaifi

Abdulmjeed Alkhulaifi

  • 1 Post
  • 0 Reply Likes
  • annoyed

Posted 3 months ago

  • 2
3 months ago
Photo of Taylor

Taylor, Official Rep

  • 731 Posts
  • 599 Reply Likes
Hi Abdulmjeed,

Could you please attempt to clear the Cache in the app settings and confirm if you're still experiencing the issue?

To clear the cache, please take the following steps:

  1. While in the IMDb app, go to the "You" tab on the bottom right-hand corner
  2. Select the gear at the top right-hand corner, which will take you to the App Settings page
  3. Scroll down to find "Clear Cache"
  4. You will then be prompted to confirm clearing all application cached data
  5. Select "Clear" and then try to login once again.

3 months ago
Photo of Bill W

Bill W

  • 6 Posts
  • 6 Reply Likes
I was getting the same thing a few days ago but now everything is fine. There was definitely some issues with being able to log on but it appears to have cleared.
  • 2

Powered by Get Satisfaction