I cannot log into IMDB iphone app

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Hello. I cannot log into iphone IMDB app as I keep getting this message "Your e-mail or ID is incorrect. Please try again". I use iOS 6 in iPhone 4. I IMDB member since 2011. Thank you.

letra

7 Posts
1 Reply Like

Posted 5 years ago

5 years ago

Col Needham, Official Rep

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It is possible that you have special characters in your password which are acceptable on the web site but not for mobile login. Please try changing your password via https://secure.imdb.com/register-imdb/changepasswd and let us know if this solves it, thanks.

5 years ago

letra

7 Posts
1 Reply Like

Hello. Thanks for the quick reply. I changed the password before making my question here. The new password is only numbers and letters. Thank you.

5 years ago

Col Needham, Official Rep

6866 Posts
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Your account looks okay and matches the email address you registered here. Can you login okay on the main http://www.imdb.com/ site with the same account?

5 years ago

letra

7 Posts
1 Reply Like

Perfectly. I can login to the web and the mobile web. But I can't login in the iPhone app. I installed and reinstalled but always says that e-mail or ID doesn't match.

5 years ago

Col Needham, Official Rep

6866 Posts
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Sorry I just noticed that you said iOS 6 above. The login process for our app has changed in recent releases and you need an up-to-date version of the app in order to login. The app requires at least iOS 8, sorry.

5 years ago

letra

7 Posts
1 Reply Like

But that can not be. You can not make an application in which there is an option in the login and it's impossible to login. I lost much time trying to make it work.

5 years ago

Col Needham, Official Rep

6866 Posts
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You are using an old version of the app which is not compatible with the new IMDb login, sorry. It was not possible for us to allow older versions to still login. The only solution is to upgrade to at least iOS 8 and then install the new IMDb app.

5 years ago

letra

7 Posts
1 Reply Like

Question: I can link my facebook account to my IMDB account and login with my Facebook account?

(Edited)

5 years ago

Col Needham, Official Rep

6866 Posts
4909 Reply Likes

This is difficult for us to test as we do not have the old app installed anywhere. If the email associated with your Facebook account matches your IMDb account, this may work but we cannot be sure. No harm in trying it.