When I try to share a still image from a film or television show the app kicks me to my iPhone x home screen.
- 3 Posts
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Posted 4 months ago
Steve, Official Rep
- 1572 Posts
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Hi Steven,
I wasn't able to reproduce this issue - I'd recommend deleting the app and downloading again to see if this helps.
If you have tried this and are still having the same issue, please write us back with the following:
- which platform are you attempting to Share to (text, email, Facebook, etc.)?
- do you notice the issue on both wifi and cellular data connections?
- approximately when did you start noticing this issue?
I wasn't able to reproduce this issue - I'd recommend deleting the app and downloading again to see if this helps.
If you have tried this and are still having the same issue, please write us back with the following:
- which platform are you attempting to Share to (text, email, Facebook, etc.)?
- do you notice the issue on both wifi and cellular data connections?
- approximately when did you start noticing this issue?
- 3 Posts
- 0 Reply Likes
I cannot share images to any platform form. Whenever I hit the share button your app kicks me back to my iPhone x home screen.. The share options menu doesn’t even appear. This issue has been going on for days.
- 3 Posts
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The image I uploaded shows where your app kicks me to ( my iPhone x home screen) every time I hit the share button to save an image. I have never had this problem before. I reported this issue days ago.
Steve, Official Rep
- 1572 Posts
- 1232 Reply Likes
Hi Steven,
We are still unable to reproduce the issue - have you noticed this problem using any other app? Have you tried deleting the app and downloading again?
We are still unable to reproduce the issue - have you noticed this problem using any other app? Have you tried deleting the app and downloading again?
- 2 Posts
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I am having the same issue. I am not able to share any photos either. I have an iPhone X and it does the same thing, kicks me to the home screen. No menus pop up. Just kicks me as soon as I push the share button.
- 2 Posts
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Claire, Official Rep
- 1757 Posts
- 1179 Reply Likes
Thanks everyone.
I've forwarded this information to our engineering team for further investigation.
We'll update this thread once we receive further information.
Thanks for your continued patience.
I've forwarded this information to our engineering team for further investigation.
We'll update this thread once we receive further information.
Thanks for your continued patience.
Claire, Official Rep
- 1757 Posts
- 1179 Reply Likes
Hi everyone,
Our engineering team has confirmed that the issue will be fixed in app version 9.14, which will be released in the next few days.
Please feel free to download the Beta TestFlight version of the IMDb app to confirm that it fixes the issue, and to help us in testing future releases: https://testflight.apple.com/join/Y9yo0X5t
Thanks!
Our engineering team has confirmed that the issue will be fixed in app version 9.14, which will be released in the next few days.
Please feel free to download the Beta TestFlight version of the IMDb app to confirm that it fixes the issue, and to help us in testing future releases: https://testflight.apple.com/join/Y9yo0X5t
Thanks!
Claire, Official Rep
- 1757 Posts
- 1179 Reply Likes
Hi everyone,
The IMDb app version 9.14 is now available in the App Store, which contains the fix for this issue.
Please let us know if we can offer any further help.
The IMDb app version 9.14 is now available in the App Store, which contains the fix for this issue.
Please let us know if we can offer any further help.
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Penny Southwell
This problem I am sure only started since the latest update