I can't claim my daughters name!!!!! It looks like it's been claimed already. I have emailed the company and no one seems to fix it!

  • 3
  • Problem
  • Updated 4 months ago
  • Solved
Photo of Sasha


  • 2 Posts
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  • sad

Posted 4 months ago

  • 3
Photo of GMJ

GMJ, Champion

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From the IMDb Help Center Page:
Claim Your Page: It says my IMDb page is claimed, what can I do?
...please visit the Contact Us page while logged into your IMDbPro account and select IMDbPro member questions > Claim your IMDb page (if you are logged out of your IMDbPro account, please select IMDbPro member questions > Other IMDbPro member issues), then select "Email" and let us know how we can help.
Photo of Sasha


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I've emailed through the member question portal and have asked them to claim it and give it back to us and they don't seem to make it happen but give me the same answer to send them the url which I    do.  This has been going on since Feb. 14.  Why in the hell does this company not have a real time person to talk to...I just do not get it.  For what we pay to have a membership to not have someone to talk to is crazy!!!!  It's weeks later and I'm still wasting my time with this nonsense.
Photo of Jeorj Euler

Jeorj Euler

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Well, it's a pen-pal message-tag kind of company. Don't worry, please. This will be sorted out.
Photo of Claire

Claire, Official Rep

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Hi Sasha,

Thanks for reaching out to us. I've reviewed your recent correspondence with our team, and can confirm that we've sent replies directly to the email address used to contact us (the same one registered to your Get Satisfaction account), but it sounds like you may not have received them.

To protect your security, we do not advise posting your email address here on Get Satisfaction; however, can you please confirm if you are able to access that email address to review the replies sent from our team?

If not, I'm happy to send the information your alternate email address from your previous membership.

Thanks in advance.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

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To add to Claire's reply. Don't forget to check your spam folder just in case you have aggressive filtering on your e-mail.