I can't claim my daughters name!!!!! It looks like it's been claimed already. I have emailed the company and no one seems to fix it!

  • 3
  • Problem
  • Updated 2 months ago
  • Solved
Photo of Sasha


  • 2 Posts
  • 0 Reply Likes
  • sad

Posted 2 months ago

  • 3
Photo of Claire

Claire, Official Rep

  • 1495 Posts
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Hi Sasha,

Thanks for reaching out to us. I've reviewed your recent correspondence with our team, and can confirm that we've sent replies directly to the email address used to contact us (the same one registered to your Get Satisfaction account), but it sounds like you may not have received them.

To protect your security, we do not advise posting your email address here on Get Satisfaction; however, can you please confirm if you are able to access that email address to review the replies sent from our team?

If not, I'm happy to send the information your alternate email address from your previous membership.

Thanks in advance.