I can't claim my daughters name!!!!! It looks like it's been claimed already. I have emailed the company and no one seems to fix it!

SOMEONE PLEASE HELP ME!

Sasha

2 Posts
0 Reply Likes
sad

Posted 1 year ago

1 year ago

GMJ, Champion

3681 Posts
6432 Reply Likes

From the IMDb Help Center Page:
Claim Your Page: It says my IMDb page is claimed, what can I do?

...please visit the Contact Us page while logged into your IMDbPro account and select IMDbPro member questions > Claim your IMDb page (if you are logged out of your IMDbPro account, please select IMDbPro member questions > Other IMDbPro member issues), then select "Email" and let us know how we can help.

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1 person likes this

1 year ago

Sasha

2 Posts
0 Reply Likes

I've emailed through the member question portal and have asked them to claim it and give it back to us and they don't seem to make it happen but give me the same answer to send them the url which I do. This has been going on since Feb. 14. Why in the hell does this company not have a real time person to talk to...I just do not get it. For what we pay to have a membership to not have someone to talk to is crazy!!!! It's weeks later and I'm still wasting my time with this nonsense.

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2019-03-14T01:55:35+00:00

Jeorj Euler

7412 Posts
9825 Reply Likes

Well, it's a pen-pal message-tag kind of company. Don't worry, please. This will be sorted out.

1 year ago

Claire, Official Rep

1905 Posts
1340 Reply Likes

Hi Sasha,

Thanks for reaching out to us. I've reviewed your recent correspondence with our team, and can confirm that we've sent replies directly to the email address used to contact us (the same one registered to your Get Satisfaction account), but it sounds like you may not have received them.

To protect your security, we do not advise posting your email address here on Get Satisfaction; however, can you please confirm if you are able to access that email address to review the replies sent from our team?

If not, I'm happy to send the information your alternate email address from your previous membership.

Thanks in advance.