I can't comment on lists

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  • Problem
  • Updated 5 months ago
  • Solved
I can't comment on lists on IMDb. Mine, or from other people. I don't know why. I can't even see the comments on my own lists or any other. Why does this happen? Also, I went to your "IMDb Support" and it didn't let me send you an E-mail, why don't you care for your users problems? I WANT TO COMMENT ON LISTS PLEASE, tell me why this happens, I'm very angry.
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Julián Bufarull

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  • Very angry

Posted 5 months ago

  • 1
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Ed Jones (XLIX)

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I got this when I tried mine. You also?
Same thing happened on someone else's list

(Edited)
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Claire, Official Rep

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Hi Julián,

Thanks for reaching out to us.

I've reported this issue to our engineering team to investigate further. We'll update this post once we receive further information.

Regarding the issue you experienced with our Contact Us page, please know that some issue selections will not enable the "Email" option when the "Solve the issue here" text provides all necessary information regarding that issue/question. Can you please confirm which issue(s) you selected, as well as whether you were logged into an IMDb.com or IMDbPro account?

Thanks in advance. We look forward to assisting you further.
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Ed Jones (XLIX)

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Thank you Claire.
Also a note
2 hours later and I looked and the comments indeed were there.
And thanks for all the help a month a go
Happy new year
Cheers
Jonzcliff - CliffJ - DREAM_WEAVER
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Claire, Official Rep

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Thanks, Cliff.

I noticed the same behavior as well, and included this info when reporting the issue to our engineering team.

You're welcome, and Happy New Year to you as well!
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Julián Bufarull

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Thanks for answering so quickly Claire

Ok, first of all, in the Contact Us page I filled the information. It didn't let me not fill it so I did. The issue here is that there wasn't an option that qualified as what is happening to me, so I filled whatever that came close to it. But despite that, it still didn't let me send an e-mail. I put "lists" and then "lists public/private" and some automatic answer appeared that of course DOESN'T SOLVE MY PROBLEM. So that's that. Also, I have a regular IMDb account, not Pro.

What happened to DREAM_WEAVER has happened to me before, but that was just a matter of waiting, and it's not precisely what I'm talking about. My problem consists on directly don't having the ability to see ANY comments at all on the comment section. This photo is from a list that I did, and the comments are on. And then, when I want to comment other lists as well, there are no comments, and these are lists that I have read comments on, dozens of times. Like overnight I've been stripped off my ability to comment, like it's a punishment.



Please don't let me hanging and thank you.
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Claire, Official Rep

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Thanks for the additional info, Julián! You definitely should be able to view the comments on lists, even without signing into an active Facebook account.

I'll report this to our engineering team as well. Can you also provide us with a link to your "Your Activity" page, or to one of your own lists, so that we can take a further look at your account?
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Julián Bufarull

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Oh Claire, you know:

I was just looking for the links to send you, but I've noticed that the comments re-appeared, but my Facebook page won't log in. I think it's a problem with my Facebook account in particular, they won't let me in. So I can see the comments now again, magically. Facebook is "processing my account", whatever that means; so I won't be able to comment with my Facebook account until it finishes processing.

So I think that settles it. I will wait until it's been processed and if anything I'll send you another message.
Also, if you need it anyway, here's my "Your activity" link:
https://www.imdb.com/user/ur65126181/?ref_=nv_usr_prof_2
and here's the link to a list I've made:
https://www.imdb.com/list/ls024807871/

Also, I leave a photo of the bottom of the same list I published earlier but of how it looks now.



Thank you Claire, I'll tell you if anything goes wrong. You've been very helpful.
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Julián Bufarull

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Update: problem solved my Facebook account is now working but thanks for everything.

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