I can't see my list

  • 2
  • Problem
  • Updated 6 months ago
  • Solved
I would like to see my list, but when I click, nothing appears. It's just loading forever...
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nomes1994

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Posted 7 months ago

  • 2
Photo of MAthePA

MAthePA

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Hi, nomes1994.

[not for app advise] Please try to clean the cookies and restart your browser.
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nomes1994

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I did it, but it still does not work
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MAthePA

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You may try any list of other users, e.g. this one. If you click on this link, and then the list not showing -- in this case try to login IMDb in incognito mode.

If other lists work for you, this may mean that your list is broken and the staff will try to recover it. Or this may mean your list is not allowed for publishing.
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nomes1994

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Other lists work.
I just tried on the website and it works, I can see my list. It's only on the app that it doesn't work.
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Claire, Official Rep

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Hi nomes1994,

So that we can offer further help, can you please provide us with the URL of the list(s) you're experiencing this issue with?

Thanks in advance.
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nomes1994

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Okay, here is the link to my list:
https://m.imdb.com/list/ls046415510/?...

But it's only on the app, that it doesn't work
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Claire, Official Rep

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Thanks for confirming!

I've reached out to our engineering team to investigate further.

In the meantime, can you please confirm the following information for your Android device?
  • Device model
  • OS version number
  • IMDb app version number
Photo of Raza Hussain

Raza Hussain

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Hi I can't also not open my favorites list it's just loading
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Raza Hussain

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Photo of Claire

Claire, Official Rep

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Thanks for reporting this, Raza.

Can you please confirm the following information for your Android device?
  • Device model
  • OS version number
  • IMDb app version number
Also, can you please confirm if you're able to view your other list ("Watched") via the IMDb app? And whether you're able to view the "Favorites" list via the IMDb website or via another device?

Thanks in advance.
(Edited)
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Raza Hussain

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1: Samsung Galaxy s6 edge plus

2: OS Version number ???? I don't know the meaning of OS

3: 7.8.4.107840200

Both list watched and Favorites I can't open from app,,I only use my app
(Edited)
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Claire, Official Rep

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Thanks, Raza! We'll update this thread once we receive further information.
Photo of Claire

Claire, Official Rep

  • 1666 Posts
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Hi nomes1994 and Raza,

Our engineering team has confirmed that this issue is caused by duplicate titles within your referenced lists. We will push a fix for this issue in our next app update. However, in the meantime, you can resolve the issue by visiting your list from a desktop browser, and removing any items which are duplicated within that list.

Please let us know if we can offer any further help.
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Raza Hussain

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Thanks I can open my favorites list now