I can't sign into my IMDb account (android app)

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  • Problem
  • Updated 4 years ago
  • Solved
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Hi.

I try to sign in on my account from my mobile Samsung S7 app (android v6.0.1) by imdb user account, but i can't. It asks me to write what is written in the security box

After I've written that and clicked sign in
writes it everytime

- to better protect your account, please re-enter your password and then enter the characters as they are shown in the image below

sometimes it's say

- enter the characters as they are given in the challenge

I've tried resetting my code, tried to sign in on to my account 50-100 times, but i can't sign in.


but I can sign in  from my another mobile device Samsung Tab2 / HTC One X
weired - yes
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Felix Mikkelsen

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Posted 4 years ago

  • 5
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Neeka T

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Got the same problem. I got so frustrated I clicked on create account, entered my same username, email, and password. Problem solved, it logged me right in. Hope it works for you.
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Dexter

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This actually works. I tried it too, and it logged me in straight away, greeted me with my username!

It's obviously still an issue for the tech department, because it's supposed to say that an account with that name already exists. However, until then, this is a good workaround.

Thanks Neeka!
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Claire, Official Rep

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Hello Felix,

Can you please confirm what version of the IMDb app you are currently using when this issue occurs?

Thank you in advance.
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Felix Mikkelsen

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Hi.

Samsung S7 - imdb v 6.3.1.106310100
Samsung Tab 2 & HTC One X - imdb v 6.2.0.106200100

I've tried to log off on One X and log on again, there are no problems there
it is only on Samsung S7 - where the problem occurs

One X and Samsung Tab 2 Android V 4.2.2
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Laurent

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Same for me on :
Nexus 6P : Android 7.1.1
IMDB : 6.3.1.106310100
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Claire, Official Rep

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Thank you for providing the additional information.

I have forwarded the information for both of your devices to our technical team for further investigation.

We will reply to this thread when we receive further information.

Thank you in advance for your patience.
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Dexter

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Same here, as reported previously in another thread.

IMDb app version : 6.3.1.106310100 in all cases.

On all my Samsung devices: Galaxy S7, Galaxy Note 3 and Tablet SM-T800. My GF experiences the same issue on her Galaxy Note 4.

Previously it all worked fine. The issue occurs since the last app update (on all devices).

HTH.
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Claire, Official Rep

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Thank you all for your patience.

Our technical team has advised that the issue is now resolved.

Please let us know if you experience any further difficulties with the CAPTCHA upon sign-in.
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Felix Mikkelsen

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Hi
It seems to work now, I've logged on and off sometimes.

thank you

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