I can't upload video on IMDB through Withoutabox!! I'm getting "Sorry, the video details are invalid. Please try uploading your video again

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  • Updated 12 months ago
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I can't upload video on IMDB through Withoutabox!! I keep getting "Sorry, the video details are invalid. Please try uploading your video again
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Dimitri

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Posted 12 months ago

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Claire, Official Rep

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Hi Dimitri,

We recommend the following settings to optimize the quality of your screener: 

Frame rate: 24, 25 or 30 FPS 
Formats: WMV, AVI or Quicktime We are not able to support ProRes file formats 
We can accept most major codecs but recommend H.264 for best streaming results 
Resolution: 
* 4:3 aspect ratio 640x480 px 
* 16:9 aspect ratio 640x360 px 
* 720p HD 16:9 aspect ratio 1280x720 px 
* 1080p HD Video 16:9 aspect ratio 1920x1080 px 

If you've confirmed that your screener video fits within these requirements, but are still experiencing this issue, please try once more to upload the screener via another browser.

If the issue still persists, please provide us with a link to the video file via a file sharing site, like Dropbox, so that we can investigate further.

Please let us know if we can offer further help.
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Dimitri

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Thank you so much !!

I end up using Google chrome and it worked!!

Best,

Dimitri 

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