I need help I'm a payed customer but i have two accounts but the one account I want to use is not under my payement please help me thank

  • 3
  • Question
  • Updated 5 years ago
  • Answered
right my name is stephen patrick hanna and I'm one actor with two profile but there is only one stephen patrick hanna  i have pay my fees so i want to get rid of the other stephen patrick hanna can you please help me
Photo of stephen patrick hanna

stephen patrick hanna

  • 3 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 3
Photo of stephen patrick hanna

stephen patrick hanna

  • 3 Posts
  • 0 Reply Likes
if i don't get help i will cancel my account from the bank
Photo of bluesmanSF

bluesmanSF, Champion

  • 10815 Posts
  • 6431 Reply Likes
That won't change anything having to do with a Name Page, other than your picure and resume will no longer display. Those are the only Name Page features that are a paid service.

There is no reason to threaten that. Errors can be fixed.

Subscribing is up to you. Either it's worth it for you or not. If you don't need the service, you should just cancel it, using the Cancel button at the bottom of the page when you're logged in and in the Pro side of the site.

If you cancel at the bank end, you'd have to claim "fraud" when none has occurred, so you'd be committing fraud yourself.
(Edited)
Photo of stephen patrick hanna

stephen patrick hanna

  • 3 Posts
  • 0 Reply Likes
okay firstly thanks for coming back to me yeah stephen patrick hanna has a page where his work show reel and pics right and stephen patrick hanna has nothing but a different email and think is i payed through the second..so how do i get just one stephen patrick hanna on imdb thingy
Photo of bluesmanSF

bluesmanSF, Champion

  • 10815 Posts
  • 6431 Reply Likes
You're welcome.

We still need to figure out what these two pages are. Can you go to those pages, "copy" the text in the url and then "paste" it into a reply here for both.

I still am suspecting you're talking about a User Account and that you have a "User Account" and "Name Page." They are two different things. An apple and a motorcycle.

User Account ID's have use an email address and password and let you log in to use the features of the account.

For me, I enter my email address and password, then I see my name at the top right of the page. If I hover at my name and choose "Profile" it goes to my profile page www.imdb.com/user/ur10114372 (notice it says "user" in the link). My ID is bluesmanSF. That ID is not searchable. No one will find me on IMDb without knowing that link above. If I was to start working in films, I would not leave that as my sole identity on IMDb, and say I am Bruce Willis, I'd either list my credits on the title pages for those I've worked on and then the page for www.imdb.com/name/nm0000246 (notice it says "name" in the link) will be created and list my work.

The two things cannot and should not be "merged." They serve different purposes. You've used your "account" to enter the site and join IMDb Pro, and possibly create an IMDb page but you'd also use it to see and use message boards, add data to the Name Page in yours or anyone's Name Page and to Title pages, etc. write reviews, create lists, rate movies and track your ratings and set your display preferences if they are different from the default views of the site.

An IMDb Name Page has one purpose. To display filmography, bio, trivia, etc., for someone who has been credited in Movies/TV.

I have a User ID (but no Name Page)
Marilyn Monroe has a Name Page (but no User ID since she's dead)

You just happen to have both. But, you seem to need both to do all you need.

The way to check this, for sure, is to give a link to both pages you're talking about.
Photo of bluesmanSF

bluesmanSF, Champion

  • 10815 Posts
  • 6431 Reply Likes
re:
so how do i get just one stephen patrick hanna on imdb thingy
I believe there is only one and that the other thing you're talking about is your IMDb User Profile which you created and used to join IMDb Pro.



Since user accounts are not searchable, I can confirm that unless you log in and copy/paste into this thread, the URL address for that other page you're talking about.
Photo of bluesmanSF

bluesmanSF, Champion

  • 10815 Posts
  • 6431 Reply Likes
Okay. First, you don't pay fees to have an IMDb Name Page in your name. Fees (assuming you mean IMDbPro subscription) are for being able to add photos, resume to the page that displays your filmography and to access industry related areas of the website.  There is no charge for any of the 6,285,608 listed in IMDb. For example, Charles Chaplin does not pay to have a page (I can be sure of that because he's dead). So, we can leave the "paid" issue aside and fix what needs to be fixed.

Can you post links to the pages you're describing? Are there really two IMDb Name Pages showing your data? Or do you mean you now have an IMDb Name Page, plus a user account (which you log into with your email address and a password, to be able to use site features)?

If there are two pages in your name it's simple to fix. But if you mean a user account (says user in the URL when you've logged in) and an IMDb Name Page in your name, they should not be merged and your user name is not searchable and not well suited for displaying credits and other data as people have no way to easily see it. They'll only see if you post on a message board or something, see your name, then click to look into your user profile.
Photo of bluesmanSF

bluesmanSF, Champion

  • 10815 Posts
  • 6431 Reply Likes
Could you stop the idiotic and juvenile threats and add helpful information? Or else, I'll just let you figure it out yourself. The less info you give, the more difficult it is for others to help you (and I don't really care to do the extra teeth-pulling if you're just going to act like an ass).

Are these the two pages (if so they can be easily merged):

Stephen Patrick Hanna (Actor, Berlin Junction (2013))

Stephen Patrick Hannah

Or do you mean, as I guessed above, a user account and a page of the IMDb for listing Names that have appeared in Movie/TV credits.
Photo of bluesmanSF

bluesmanSF, Champion

  • 10815 Posts
  • 6431 Reply Likes
Message from IMDb.com

Welcome to the official IMDb community, where you can get answers from customer service and IMDb members.

We encourage users to help each other get the most out of IMDb. Often the community provides answers and solutions faster than we can respond directly. For best results, before posting a question or reporting a problem, please click here.

See the link about how to properly ask for assistance.