I try to download the app, but it refuses to download

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  • Updated 2 years ago
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I’ve been trying to download the apps for awhile now, I had it on my old iPhone 6 and then upgraded to the iPhone 8 and ever since then the app refuses to download.
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Declan

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Posted 2 years ago

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Steve, Official Rep

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Hi Declan,

I am sorry to hear you are having trouble downloading the app. I recommend deleting any version of the app that may be partially downloaded on your device, then connecting to Wifi and attempting to download the app again. If you are still having trouble, please write us back with the iOS version of your device and a description of what happens when you attempt to download the app.

Thanks in advance!

- Steve
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Declan

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I’ve already done that, still nothing, even took it to the apple Genius Bar and their only help was to ask the forum. I have an iPhone 8 with iOS 11.3
(Edited)
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Steve, Official Rep

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Hi Declan,

Thanks for trying again and this additional information. I've reached out to our technical team for more information on this issue.

We appreciate your patience in the meantime, will report back as soon as more information is available.

- Steve

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