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Posted 7 days ago
GMJ, Champion
- 3722 Posts
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Please post a link to the title so an IMDb representative can review the video and respond.
- 3 Posts
- 1 Reply Like
How
GMJ, Champion
- 3719 Posts
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A title may have a technical problem. To post a link, go to the IMDb page that you're having a problem viewing. In the address bar of the page (
If you are unable to do this, type the title of the video you were trying to watch and which web page you were viewing the video.
http://www.), right-click the address to copy. Go to the comment or discussion box, right-click your mouse and click paste.If you are unable to do this, type the title of the video you were trying to watch and which web page you were viewing the video.
(Edited)
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This reply was created from a merged topic originally titled I try to watch a show but the video picture doesn't work but the sound works..
Robin, Official Rep
- 69 Posts
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Hi Chelsie,
I’m sorry to hear you're experiencing playback issues with IMDb TV.
Are you using a desktop computer or mobile device? A web browser or mobile app?
Please ensure you have installed the latest version of the IMDb app (IMDb TV available on iOS app versions 9.13 and higher and Android app versions 8.0 and higher).
Please first review the Prime Video System Requirements for Computers help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=201422810
Please then try the following steps:
- Restart your device
- Ensure that your device and app/web browser have the latest updates
- Pause other internet activity – especially if other devices are using the network at the same time
- Check your internet connection
- Disable any VPN or proxy servers
If you've confirmed that your device, app/web browser, and internet connection meet the minimum requirements and are still experiencing playback issues, please provide us with the following information:
1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):
2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):
3. Your IMDbPro app version, if applicable (e.g. 1.4):
4. Movie/TV Series Title (including season and episode number, if applicable):
Please let us know if we can offer any further help.
I’m sorry to hear you're experiencing playback issues with IMDb TV.
Are you using a desktop computer or mobile device? A web browser or mobile app?
Please ensure you have installed the latest version of the IMDb app (IMDb TV available on iOS app versions 9.13 and higher and Android app versions 8.0 and higher).
Please first review the Prime Video System Requirements for Computers help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=201422810
Please then try the following steps:
- Restart your device
- Ensure that your device and app/web browser have the latest updates
- Pause other internet activity – especially if other devices are using the network at the same time
- Check your internet connection
- Disable any VPN or proxy servers
If you've confirmed that your device, app/web browser, and internet connection meet the minimum requirements and are still experiencing playback issues, please provide us with the following information:
1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):
2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):
3. Your IMDbPro app version, if applicable (e.g. 1.4):
4. Movie/TV Series Title (including season and episode number, if applicable):
Please let us know if we can offer any further help.
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