I upload a poster of a movie but it showed error uploading image everytime.
I checked the format and size of image. I tried another browser, computer and internet. All failed.
I checked the format and size of image. I tried another browser, computer and internet. All failed.
Posted 2 years ago
Michelle, Official Rep
Hi Will -
Can you try uploading the image again, if you continue experiencing the same problem can you confirm what title page you are uploading the image to, also confirm which browsers you tried and the format/file of the image. Also, have you tried adding images to other title pages and experienced the same issue, or is it just for this particular title?
Can you try uploading the image again, if you continue experiencing the same problem can you confirm what title page you are uploading the image to, also confirm which browsers you tried and the format/file of the image. Also, have you tried adding images to other title pages and experienced the same issue, or is it just for this particular title?
okay ,thanks jake. here the poster is
Try this one.
hi jake, same problem. tried some browsers.
Maybe you can upload the image on your computer. I am wondering if it is my network problem. You can search the title Kungfu Diva (2018)
Maybe you can upload the image on your computer. I am wondering if it is my network problem. You can search the title Kungfu Diva (2018)
No sorry I can't do that, good luck getting it sorted.
ok fine. Thanks anyway.
Michelle, Official Rep
Hi Jake and Will -
Unfortunately I was unable to replicate the image uploading errors you reported, if the image file meets all our formatting criteria it's possible that the issue may be due to your connection, so I would encourage you to check that and try again later. If you have confirmed that your connection is sound and you are still having trouble, let us know and I can gather some additional information from you tp pass along to our technical team for investigation.
Unfortunately I was unable to replicate the image uploading errors you reported, if the image file meets all our formatting criteria it's possible that the issue may be due to your connection, so I would encourage you to check that and try again later. If you have confirmed that your connection is sound and you are still having trouble, let us know and I can gather some additional information from you tp pass along to our technical team for investigation.
hi michelle, thanks for your help. I have uploaded images successfully. Very appreciate your help.
Will