I was charged for a free trial! Need to cancel and be reimbursed

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  • Problem
  • Updated 5 months ago
  • Solved
I was charged for a free trial! Signed up on June 7th and need to be reimbursed
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Theresa Duckworth

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Posted 5 months ago

  • 1
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Steve, Official Rep

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Hi Theresa,


It looks like this email address had a previous free trial in 2016. Each IMDbPro membership is entitled to a single free trial unless an additional trial is granted as part of a promotional offer.

Your membership has not been in active use, so I was able to issue you a refund as a professional courtesy. The refund should be processed in the next 3-5 business days.
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Theresa Duckworth

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Thank you