I'm a paid member - the icon next to my name is blank, not showing my headshot.

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  • Updated 2 years ago
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I'm a paid member - the icon next to my name is blank. I've uploaded a headshot but it appears below my bio. How can I move it up to fill the blank icon next to my name? Thank you.
Photo of Serena Day

Serena Day

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Posted 2 years ago

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Photo of Sandrene Mathews

Sandrene Mathews

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When you go to your photos in pro-labs, you have to set one as primary. Otherwise, they will only show up when someone looks at your account, but not when you're listed in other people's credits.

However, there seems to be a server issue right now, I just tried to change mine and got an error. So you may need to wait until that's resolved.
Photo of Serena Day

Serena Day

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Ok, thank you!
Photo of Kurt

Kurt

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Hi Serena, 

Were you able to see your primary photo populate yet? If not, please provide us a link/URL to your IMDb Name Page so that we may investigate this further.

Best,
Kurt

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