I'm Getting an Error Screen on IMDB App from editing Certain Submissions lately

  • 2
  • Problem
  • Updated 10 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

I tried editing this submission: https://www.imdb.com/title/tt4591680/trivia?tab=tr&item=tr4017860

To make it into using linkings and fixing the grammar like this: Recently, ‘Peyton List’ (qv) (Emma) and ‘Karan Brar’ (qv) (Ravi) posted on Instagram reuniting with ‘Debby Ryan’ (qv) from _"Jessie" (2011) (qv) so fans think that she might guest star on their Spin Off.

Unfortunately this error screen came up while trying to do so. Is the IMDB App having problems lately?:

"
Report this
We had a problem processing that request. Go to the homepage »
500
ERROR I'll be back!
The Terminator, The Term
"
Photo of CuriousUserX90

CuriousUserX90

  • 176 Posts
  • 95 Reply Likes

Posted 11 months ago

  • 2
Photo of Peter

Peter, Champion

  • 5547 Posts
  • 6212 Reply Likes
You should use the new link format: https://help.imdb.com/article/contrib...
(Edited)
Photo of Peter

Peter, Champion

  • 5547 Posts
  • 6212 Reply Likes
Okay, I just tried it in the iPhone app and got the error message too.
Photo of Col Needham

Col Needham, Official Rep

  • 6659 Posts
  • 4418 Reply Likes
Please can you explain the problem in more detail, ideally including screen-grabs to illustrate the problem?
(Edited)
Photo of Col Needham

Col Needham, Official Rep

  • 6659 Posts
  • 4418 Reply Likes
FWIW ... 

Photo of Peter

Peter, Champion

  • 5547 Posts
  • 6212 Reply Likes
When I click a trivia item in the app, I see an edit option. I added a few words to an item I had added previously; when I clicked Submit I got the error:

Photo of CuriousUserX90

CuriousUserX90

  • 176 Posts
  • 95 Reply Likes
That's what I've been talking about, even I've faced that problem lately on the IMDB App.
Photo of Will

Will, Official Rep

  • 2984 Posts
  • 3097 Reply Likes
Thanks for reporting, I've cut a ticket to the relevant team to investigate.

Regards,
Will

Photo of CuriousUserX90

CuriousUserX90

  • 176 Posts
  • 95 Reply Likes
An update came to the IMDB App today, but it did not fix that error, as I still am getting this screen when trying to edit a trivia item:


Report this
We had a problem processing that request. Go to the homepage »
500
ERROR Hello, IT. Have you tried turning it off and on again?
Roy, The IT Crowd
(Edited)
Photo of CuriousUserX90

CuriousUserX90

  • 176 Posts
  • 95 Reply Likes
The thing is which I recently noticed, it seems to be only particular trivia items that get edited which can involve the Error Screen to pop up while doing so on the IMDB Mobile App.
Photo of CuriousUserX90

CuriousUserX90

  • 176 Posts
  • 95 Reply Likes
This reply was created from a merged topic originally titled The Update to fix the Error on the Mobile App is still being Waited upon.

I've continued facing that Error Screen that has a tendency to show up when trying to edit certain Trivia Submissions on the IMDB App, and hardly anyone else seems to notice that, not even has there been any update in the past few weeks to fix this error.
Photo of Will

Will, Official Rep

  • 2984 Posts
  • 3097 Reply Likes
Hi CuriousUserX90,

This has now been resolved. Thanks again for the report.

Regards,
Will
Photo of CuriousUserX90

CuriousUserX90

  • 176 Posts
  • 95 Reply Likes
There'll be only one way to find out for certain. I'd test it when editing a submission on the IMDB App.

This conversation is no longer open for comments or replies.