No Answers to my Real problem of IMDb Declining EVERYTHING

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This is in response to a comment on this thread ( https://getsatisfaction.com/imdb/topics/imdb-declining-almost-every-update-to-past-current-future-pr...) As I stated earlier, WHO do I speak with about this matter? The site is called "Get Satisfaction" this is not satisfaction. If my account were in jeopardy then I would have been notified. I haven't and I haven't done anything yet to make it be suspended. Please tell me who I can speak with about this matter OTHER than help desk because they sent me to this site. If you don't believe they sent me here I'll find a photo of it showing that. I will continue to re post until I find out where to go from someone. All I need is an email, a website a number something to discuss this. Please that's all I'm asking. As you can see in the response to my problem I am not getting any closer to resolving this. The last thing I wanted to do was take time to post anything here. I have tried help desk and they told me to come here. So please where do I go with this issue? The reaction to this seems very personal when it shouldn't be. I am a paid user of IMDb and haven't done anything or been notified of any reason to be treated like this. What I do see is an attempt to censor this topic. This site was created to HELP people with issues on IMDb, this is a real issue.
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Hollywood Is Forever

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Posted 4 years ago

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They just declined 2 poster submissions on their new "Free IMDb Posters" Why? I don't know I submitted it correctly but within 3 mins it was DECLINED 
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Hollywood Is Forever

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Hollywood Is Forever

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Anyone want to tell me a good reason WHY these 2 posters were instantly declined ?
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bluesmanSF, Champion

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As I stated earlier, WHO do I speak with about this matter?
That's been answered a few times, including Henry saying:

Henry C., Employee

Please write to us directly so we can discuss specifics of this situation.
He is part of staff and he gave you a link above and then closed the thread.

The site is called "Get Satisfaction" this is not satisfaction.
The site's name is just a name.  IMDb didn't even create the name. They use the site for its features. People need to be told "no" all the time. Just because the site is called "Get Satisfaction," it doesn't mean you'll be satisfied. They won't give in to demands they don't want to, just because of the name. "Joe's Restaurant" doesn't always mean there is a Joe there and that he owns the place. if there's a sign saying they have the best coffee in the world, it doesn't always mean it's really the best.  Sometimes a name is just a name or description is just a clever name or description.

If my account were in jeopardy then I would have been notified.
What makes you think that's true?  I've never heard anything like that before and never seen any evidence of such a thing.  I believe that your comment is simply false.

I haven't and I haven't done anything yet to make it be suspended.
I've never heard of anyone being "suspended" regarding submissions.  If there is a problem, though, the person's submissions might all go ignored if there is a history of submissions not being appropriate and of the needing correction. I doubt suspension is an issue here.  Further, if they suspend an account or remove authentication, they don't notify you...they just do it.

All I need is an email, a number something to discuss this
IMDb doesn't offer phone support and does not use external email. Their contact is offered here at this site/forum where you can either post or contact staff directly as mentioned in the welcome section of the main page here:

Note: this is a public forum: anything posted here will be visible to everyone.

For billing/payment issues, visit http://www.imdb.com/bill

For issues regarding accounts or questions involving non-public information, please log into your IMDb.com account and contact our support staff privately via this form.

The last thing I wanted to do was take time to post anything here.
Really? I can't believe that's true after you've now started four threads asking the same questions over and over and over and over....

What I do see is an attempt to censor this topic
Really? Where do you see such a thing?  Your comments/questions are all still visible.  Nothing was "censored."  That said, they can "censor" anything they want. It's their site.  They don't discuss your private issues in public though, so they expect you to heed the advice to post to them directly at the contact link given and to stop repeatedly posting here...the one place that you can be certain that you should not be doing so.

I will continue to re post until I find out where to go from someone
Number one, not true as they'll simply suspend your account here at some point. Secondly, you've been answered several times in a very clear manner, yet you keep posting...so your clearly not going to stop when you get your answer.

Good luck!
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Hollywood Is Forever

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Wow you got really personal. The one question you didn't answer is: If I'm not suppose to post on this site then WHY did the help desk send me here? And FYI I've written many times about this issue to Henry's link and have been ignored or sent a copy and paste message that has nothing to do with my issue. I am only asking why ALL of my legit submissions are being declined. That is a fair question. Especially when it comes to "Trivia" and adding poster images to my own projects. The reason I keep posting here is because I am not getting answers from any other website or forum. What else am I suppose to do? Cancel my account and start over fresh? Cause I am ready to.
(Edited)
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bluesmanSF, Champion

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Wow you got really personal
Not seeing that.  How do you mean?

Cancel my account and start over fresh?
I don't see any benefit to that...but have at it...if it makes you feel better.

The reason I keep posting here is because I am not getting answers from any other website or forum
I don't understand that.  Why would you think you'd get answers on another website???

Sorry...guess that's over my head.

The one question you didn't answer is: If I'm not suppose to post on this site then WHY did the help desk send me here?
As a site user, I have no obligation to answer anything at all, let alone something I could not possibly know.  I don't know who said it nor why.  Did you start the conversation there with, "Henry asked me to post here instead of on the forum, can you tell me what's going on with my account and why my submissions are being ignored?"

I'd hope they would be smart enough to then forward it to Henry and not refer you back against Henry's advice.

You seem to have a peeve about the "Help Desk" in general...you're aware they are also employees of the site, same as you'd come across here, right? Henry posts in both places. You have, as I've said before, two options...post here or post directly to staff via the Help Desk.  You clearly need to post there...it's the more private of the two options. That leads me to believe, as I stated before, that your account status will be referenced in their reply to you...meaning you should not post here.

I am only asking why ALL of my legit submissions are being declined.
That's another reason I assumed account status might be at play...if your submissions are being ignored, it wouldn't matter what's in them if no one is seeing the any longer. If you're not ignored but simply needing to add more evidence (submissions are tracked for accuracy...so problems with previous submissions might have increased your need to supply evidence), you should simply provide what you can.
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Hollywood Is Forever

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Since I have supplied more than enough evidence for simple things such as trivia and or posters and photos that are declined I am to believe now based on your answer that my submissions are being ignored. I also provide proof for titles I submit but always understand when they may need more time or screenings. There was a title however that was declined that screened and won an award at an IMDb eligible festival in 2014. If my submissions are being ignored how would I correct this issue? Whenever I do post in the help desk they respond with the same cut and paste answer.
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This will be my last piece of proof on this Issue. I'm attaching a photo showing someone on the help desk recommending me to post here about these problems. My last question is: if my account has been locked in to some ignore phase, should I cancel my IMDb pro account and then start a new one in which I will carefully submit and watch how I submit in the future to ensure it is properly written?
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bluesmanSF, Champion

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Well, then...there you go.

If my submissions are being ignored how would I correct this issue?
I don't know. I've never seen any reference to such things (mostly because it hasn't happened to me and also because staff does not discuss it with people here in public...they take the discussion private via the direct contact form...as we've discussed until the the horse we were beating expired).
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 I am simply asking questions that need to be answered. I came to this forum because I thought maybe just maybe this was happening to another IMDb user and someone could help me. I want to resolve this issue. Imagine if EVERYTHING you posted on IMDb was declined. It doesn't just affect me, it affects other people in these projects and affects my credits as an actor. If the information I submit is true then why Decline it over and over? I will continue to ask that question until it is answered and others who read this will know this could happen to them.
(Edited)
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bluesmanSF, Champion

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I am simply asking questions that need to be answered
No problem.  There are two ways to do so.  Post here or use the direct contact form and ask staff directly.  Since staff has told you specifically to use the latter, then closed your threads, you should do so.
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This reply was created from a merged topic originally titled New Poster feature doesn't work or is it Me?.

IMDb recently announced a new Poster/photo feature that is FREE where you can submit posters and photos for titles. I recently submitted 2 posters for 2 films I am in. Within 5 minutes it was Declined for no reason. I will post photos of this with reference numbers to both titles below. Please tell me what I can correct to properly submit photos to titles. It's very interesting when I've PAID for posters in the past IMDb has no problem accepting them.
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Is that what you mean by, "they told me to come here?"  Please read that post again.  It's not in any response to the fact that Henry told you to post there, then a reply that you should come here...it's a general comment to watch or come to this area. I think you've misunderstood, or misrepresented what happened.

You clearly should have the conversation directly with staff...as discussed previously.

To:

should I cancel my IMDb pro account and then start a new one in which I will carefully submit and watch how I submit in the future to ensure it is properly written?
No.

I have no information to give on whether you've been sanctioned or not, but in general, if you've been sanctioned, it's YOU and not the account you use. If they can detect you're the same person (which should be quite easy), sanctions will roll over to any new account.

But, that aside, it would be unethical and untruthful. You'd be, essentially, lying to circumvent the system...that's not appropriate.

If you get a lot of speeding tickets and DMV suspends your license for 6 months, would you change your clothes, dye your hair, put on fake eyeglasses and go back in and pretend you're a different person and try to get them to give you a new license to continue driving, because the old account has been sanctioned? It's you who has been sanctioned, not the document itself.  If you've been told you are not to drive for 6 months, you should not drive for 6 months.

So, whether you've been sanctioned in some way, or not...I have no idea if that has happened...you should not pretend you're someone else and start a new account to get around those sanctions.  It's completely inappropriate.

Remember, I am not staff, just an experienced use and data contributor.  So that's mostly opinion.  But really, if there was an option to just delete and create a new account, why would they bother going through with sanctions in the first place? That just doesn't make any sense.
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1. On the misunderstanding of being told to comment here, that was clearly a misunderstanding. I wasn't getting any real response on help desk. What else was I suppose to do?
2. I NEVER said I would start a new account under a false name. I suggested that because YOU suggested my account was tainted. So I was only suggesting that as an option. If I am truly sanctioned no one has notified me and that is very unethical of IMDb. I have not done anything to deserve to be sanctioned. I did however share a password with a former personal manager who posted without my persimmon. The fact that you would simply say I am the problem is very shallow. I am only here to try and solve this issue. Me suggesting to start over was only that and I would start over with MY NAME because I have nothing to hide.
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bluesmanSF, Champion

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Regardless of what name you choose, it's not an appropriate option. It would still be unethical.

If I am truly sanctioned no one has notified me and that is very unethical of IMDb
That might be your opinion...I would guess that 99 times in 100, the person knows why.  They're under no obligation to have conversations  of such things.  The main reason not to is the conversations never, ever end...You've proven that in the dozens of posts you've made.  They don't have time or staffing to carry on ridiculous conversations and keep repeating the same answers over and over.

Please read the Contributor Zone information.

Just curious...what do you think the reason they would change to consider your submission suspect and to ignore or reject all submissions?

Did you submit to add uncredited work as if it's credited? Submit credits improperly or those not eligible? You seem to be quick to circumvent policies...is that something you did while submitting data?

If you were to take a wild guess...about what could they possibly have taken issue?

Using a "false name"  is not an issue...especially with user accounts.  They utilize made up false names anyway...I am "bluesmanSF," and assume you know that's not my given name. I am saying that it's you being sanctioned...not the user account...so changing the account should not be an issue. The system sees separate User Accounts as separate people.  If the system detects that you're the same, sanctions would carry over to new accounts created to trick the system. Avoiding sanctions from the system in any way is unethical...not the false names.  User Accounts use ID's...no spaces allowed, etc., so the name you choose is not the issue.  It's that you'd be circumventing the systems means of protecting the veracity of the database of film information.

If you've got a problem with them wanting to protect what they've created, you should probably stop submitting data at all...in my opinion.  Maybe IMDb is not the place for you.

Since the whole point of the site is to add more and more data...that they'd consider rejecting anything you send outright, if that's what has happened, I think there is a message there that you're missing.

But, again, I am not staff...I don't know that's what has happened.  I am only going by what you've said.  I'll likely never know since, as we've determined, staff won't talk about account status here...they will only discuss it with you privately via the direct contact links you've been given...if they discuss it at all.

I did however share a password with a former personal manager who posted without my persimmon. The fact that you would simply say I am the problem is very shallow
Giving out your password is likely a violation of the Terms and Agreements of use.

Assuming you are the problem would be based on the assumption that it's only you using the account.

But now a new twist, someone else has been using yours?  Kicker is...it's still your fault since you gave out the password.

Funny that didn't come up until now.

I am coming to understand why the site doesn't consider you a reliable source of accurate data...

I am kind of eagerly anticipating your next post and the excuse of how aliens made you give it out, or some odd story.
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Honestly I only came to this forum for answers to a real problem. All you have done is make fun of my situation. I can back up everything I have said to you and if you want I will. I didn't bring up sharing my password before because I didn't know the 2 situations were connected. When you said my account may have been sanctioned I went back and looked through ALL my submission reciepts and noticed there were some I didn't submit. I am tracing it back to my former personal manager. The policy for sanctioning people without any hope of redemption is bogus and makes IMDb and you look very elitist. How does making fun of me or my situation help anything? I honestly appreciate all of the help you did give and trust me you did help. You can continue to mock me and treat me like a poster child for whatever mistakes you think I made. Go ahead. Nothing will stop me from achieving my goals in my career or life. It's a shame that there isn't a better policy for my situation other than "you are probably sanctioned. Good luck" that's really lame. Trust me if all of this happened because someone else had access to my account I am truly embarrassed and feel shame already I don't need you or anyone else making me feel worse. I only came here to solve a problem, not be bullied. You have left me to believe that I am forever blacklisted on IMDb over a misunderstanding. I'm not a troublemaker, I only want to post information that is real and IMDb worthy. I respect the site and what it stands for. Please please stop saying that I want to start another account under a false name to trick the system. I only suggested starting another account because I thought mine had been corrupted by something or someone. Clearly you twisted that into me trying to cause trouble. All I want is to be able to submit information again without it being declined for no reason. If you can help me great. If not then I'll go find an answer somewhere else. Thank you
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bluesmanSF, Champion

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I've answered your question many, many times.  And so has staff. 

You need to discuss it with staff, in private.  Click the link you were given and explain what has happened...just brief facts, and ask them if your account has been flagged in some way and explain that all your submissions are being summarily ignored/rejected, and see if they'll explain it to you. Explain that you've posted here and Henry said he'll explain it in private, via the contact form, and not on the public forum.

Good luck!

You're very welcome!

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