IMDb is temporarily unavailable due to important maintenance work

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  • Updated 4 years ago
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Archived and Closed

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IMDb is temporarily unavailable due to important maintenance work. Occasionally they need to close parts of their site, although they do try to keep downtime to a minimum. They apologize for the inconvenience.
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faical malali

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Posted 4 years ago

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Trevor, Employee

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Official Response
Hello,

I'd like to correct this thread in that the small outage experienced this morning was due to a server issue and was not a planned outage nor was IMDb hacked in any way. Our technical team has resolved this issue and the website, including all apps, have now returned to normal functionality.

Please do let us know if you experience any broken links or error messages.

-Trevor
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Dan Dassow, Champion

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Trevor,

Thanks for the status update. I first noticed problems with IMDb around 4:30 am Central (2:30 am Pacific). I suspected this was a server problem, since I was seeing a lot of 500 errors at that time. Considering that Sunday morning is a typical time to do maintenance for mainframes and web servers, I could not discount that as a possibility.

From my end, IMDb appears to be fully up and running. If I see any problems, I will report them via the standard means and in this thread as appropriate.

I hope the servers can withstand the expected heavy load due to the Emmy Awards tonight.

Good luck! May the Force be with you, technical support and the servers tonight.
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Lukas

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This reply was created from a merged topic originally titled several problems.

somehow all my ratings (over 1900) are gone, several pages have error 500, my lists don't open, top 250 don't open at all.
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Trevor, Employee

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Hi Lukas,

May I ask if this issue persists? If so, can you please provide your IMDb username/ID for further investigation?

-Trevor
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Lukas

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This reply was created from a merged topic originally titled several problems.

somehow all my ratings (over 1900) are gone, several pages have error 500, my lists don't open, top 250 don't open at all.
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Karen Brady

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This reply was created from a merged topic originally titled ALL IMDB lists LOST..

ALL IMDB lists LOST-I have lost my all of my IMDB list/s since upgrading to io9 on my iPhone/iPad. Has this happened to anyone else, and does anyone know how I to recover this info. I am devasted as this list had approx 400 scored entries.
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Trevor, Employee

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Hi Lukas,

May I ask if this issue persists? If so, can you please provide your IMDb username/ID for further investigation?

-Trevor
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joel vieira

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This reply was created from a merged topic originally titled The trailers on my imdb app does't start.

When i clik on the trailer the windon opens but the trailer does't start
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Trevor, Employee

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Hi Joel,

May I ask if this issue persists? If so, please confirm the version of the app you're using as well as your device specifications. Lastly, may I also ask if your device is connected to wifi or cellular data when this issue occurs?

-Trevor
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Neil Carter

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This reply was created from a merged topic originally titled Missing Cast Information.

The credits for actors is missing and the cast list for movies and shows are missing too.
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Trevor, Employee

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Hi Neil,

Can you provide the URL for any title missing pertinent information?

-Trevor
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Nobody

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[Trevor wrote]
"... the small outage ...."
I'm glad if it was "small" for IMDb.  (Some tweets and some tech news sites said Sunday's outage on Amazon AWS impacted several services including not only IMDb but also Netflix, Reddit, and several others.)

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