IMDB just refused to remove credit for a movie I never worked on how bizzare and unprofessional..? Wont pay them anymore of my money :)

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IMDB just refused to remove credit for a movie I never worked on how bizzare. They claim they have factual information when opposite is true. Even in my Bio there is an information that is not true. How strange from a company I pay to to answer such non sense. When I offer to give them factual information the ignore it??? I wonder what do they get out of it? So strange :) seriously. And I am not reading similar comment and replies from some employees who dont care if its factual or not but claim it is??? This company is very bizzare :) Im not paying anymore IMDB pro to them if they put stuff on my page thats not correct. You guys should do same.  The staff at IMDB is super unprofessional to abuse costumers this way. 
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Katarina Pav

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Posted 1 year ago

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Jeorj Euler

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Hi, Katarina Pav. What are the 18-digit reference numbers of the submissions you've submitted but which were declined?
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Why do u want to know that?
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Jeorj Euler

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Hi, Kat P. I don't necessarily need it. The IMDb site authorities will need to know the number in order to begin to determine what is going on with the corresponding submission.
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Jeorj Euler

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Kat P, I get the feeling that you never even bothered to submit an appropriate correction, which is something expected of just about all "customers" or interested parties. Please see https://help.imdb.com/article/contribution/filmography-credits/how-can-i-move-credits-to-another-page/GYZQEK7ACM9KCUNA# for information about how to do it. The particular Help article is a long (arguably-complex) set of instructions, but undoubtedly the approaches mentioned are instrumental to resolving the issue. In cases like this, for a particular filmography item, please link the IMDb title page to a different IMDb name page (creating a new name page if necessary) rather than deleting the cast/crew listing item from the title page altogether or deleting the filmography item from the name page altogether). Understand?
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It is absolutely not my job to be creating page for someone else. IMDB claims to be factual so the can go ahaed and do so themselves. I have submitted several request to remove it because I do not appear in it, it is not my job to be sending them any proof. They should be the ones sending me a proof I appear in it. I pay for this page so they work for me, not the other way around.
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Jeorj Euler

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Kat P, if you don't want to cooperate, the problem will simply take longer to be solved, because for the most part, somebody has to volunteer to make the proper corrections. It is possible that the lack of a volunteer will hurt you more than it will hurt the content of IMDb, so I dare suggest, you have some responsibility here to cooperate.
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Jeorj nobody here needs any information except IMDB representatives. You do not have the power to remove anything do you? So therefore there is no reason why I should be answering your questions.
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Vincent Fournols

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I hope your mother is not reading this...
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I hope your mother is not reading this :) how rude
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Jeorj Euler

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The IMDb representatives expect you, me or one of these other fine participants of the forum to submit the corrections which are subject to editorial approval. Rarely will the site authorities immediately initiate such a process at the request of a customer.
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Jeorj Euler

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Vincent Fournols! Please don't bring mothers into this! It's disrespectful.

 https://d2r1vs3d9006ap.cloudfront.net/s3_images/1755464/RackMultipart20181007-109580-vedxrp-Joan.jpg?1538925356
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Adrian, Champion

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If you want help, you may want to tell us what movie you are talking about. It is probably a simple case of misidentification. A Katarina Pav was credited but it wasn't you. There are truly very few unique names in the world.
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Well there is many people with similar names and this is case of mistaken identity. The person who worked on this movie is Katerina, my name is Katarina. IMDB gives wrong credit to people with different names and refuses to remove it because they claim to be "factual". Yes they dont give you a way so submit a proof of it.
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Eboy

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Katarina, when you say ”a movie I never worked on”, does it mean:

A) Your name is listed on the credits for some reason, but you didn’t work for the film. But you know that the name refers to you.

B) You don’t know why your name has been added to some production. You don’t know any people involved in this production.

C) Maybe you were on the set, know some people from the cast & crew etc, but you didn’t actually work on the film. Perhaps your friend added your name to credits.


I mean IMDb has a long history of film credits and every case is kinda unique. Sometimes people were involved in the film in some ways, but don’t want to associate with the film anymore. Sometimes there’s another person credited with the same name. Sometimes a person was on the set and knew some people from the cast & crew, but didn’t actually work for the film (yet the person was credited). Then there are these (e.g.) student films and amateur productions, where everybody from a mother and uncle to a cat of a neighbor is credited (because it’s fun to list people, apparently).


Long story short: you need to explain a bit more if you want some additional help. Then again, perhaps the offcial IMDb answer is final. Difficult to say for sure.
(Edited)
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When I say I didnt work on it thats what it means. I now have proof that I didnt. It is in credits for person whose name is Katerina, unfortunately my name is Katarina. It is mistaken identity I know it might look same to american people but the name is not the same and they need to give it to the person whose name is Katerina not me. There is many people with same last name in Europe just as is here yet they assume it is me. How bizzare and almost discriminative. Because I am european it means everyone with similar name is me?
(Edited)
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Elizabeth, Employee

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Hi Katarina,

We've been in contact with you on this issue through our private messaging system, please continue to reach out there with any issues regarding this. 
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Jeorj Euler

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Hi, Elizabeth. I would like to point out that the instructions found at https://help.imdb.com/article/contribution/filmography-credits/some-of-the-credits-you-list-on-my-imdb-page-are-wrong-how-do-i-delete-them/GDQ68L7LJ4F3GLB8# completely neglect to mention the appropriate course of action to be taken when a filmography item is assigned to the wrong IMDb name entry (the wrong person) on account of the names of both persons being the same or similar. Please do something to make the help article more clear on such matters, instead of giving customers such a hard time when they complain about incorrect links showing up on the IMDb name pages about them.
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Jeorj thanks for your help I did not realize I will actually resolve anything here as I read lot of posts about unresolved issues. I posted here plainly to complain about the way IMDB works. They do not have any costumer service phone number or direct email to complain.
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Thanks Vincent you were right actually :)
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Vincent Fournols

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You are welcome, Katarina. I appreciate the move ;)
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Well another proof that IMDB is not factual is that I actually know 1 girl in the credits. She worked as background, the credits state that yet her IMDB page says 1950s beach girl. Where do they get these "facts"?
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Vincent Fournols

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Katarina, you must first realize that IMDb is primarily a colloborative site: it is made of contributions of litterally tens of thousands of contributors adding litterally millions of data. It is prone to have mistakes, but it is also a powerful correcting workforce. If you spot incorrections, please hit the "Edit" button at the bottom of every page, and go ahead!
(Edited)
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Yes the problem is IMDB does have a mistake yet they ignore it and claim it if "factual".
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Jeorj Euler

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Right, everybody can tell when one of the members of the IMDb staff is copying and pasting from a template memo. The message is just about always the same.
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Hello Elizabeth, I have photo of the final credits on the movie I am asking for my credit to be removed. Where do I send it to? This credit is for another person with a similar name but unfortunately not the same name so I hope you finally remove this non sense and give it to preson with the exact name as on the credits. My name is Katarina, the person who worked on that movie is Katerina - which might seem same to you but unfortunately it is not.
(Edited)
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Joel, Employee

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Hi Kat,

You can post the screen grab of the credits into this forum by clicking the camera button under the comment box.



Once this has been posted, our editors can review this further for you. 

Joel
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ljdoncel, Champion

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Hi, Joel:

I'm just guessing...
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Jeorj Euler

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Hi, Joel. I would like to point out that the instructions found at https://help.imdb.com/article/contribution/filmography-credits/some-of-the-credits-you-list-on-my-imdb-page-are-wrong-how-do-i-delete-them/GDQ68L7LJ4F3GLB8# completely neglect to mention the appropriate course of action to be taken when a filmography item is assigned to the wrong IMDb name entry (the wrong person) on account of the names of both persons being the same or similar. Please do something to make the help article more clear on such matters, instead of giving customers such a hard time when they complain about incorrect links showing up on the IMDb name pages about them.
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Hello Joel, wonderful. Here is it, you can see Sharknado 6 name of movie in the corner and Katerina name in middle on right side. Again this is a different person and you are welcome to create a page for her and give her this credit.
(Edited)
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Jeorj Euler

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Kat P, thanks. Just to note, ljdoncel already proved your point.
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Here is a better photo, please find Katerina which again is not my name.
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Jeorj Euler

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Yes, we understand, so the next step is...
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Thanks for this. I see I am not the only one who complained about this :) 
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I had to remove my IMDB page from my social media until this non sense is removed.
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Vincent Fournols

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Katarina,

you have had responses from 2 IMDb staffs and 3 senior contributors, but you have not answered a single question or suggestion they have brought forward, instead you have repeated several times the same obvious situation. Are you really willing to be assisted?
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I have gotten responses from only 2 employees. How should I know who are senior contributors here? The 1st employee did not offer any assistance :) the 2nd one did. The senior contributors you are reffering did not offer any assitance either not to mention they did not introduce themselves as such :)
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Jeorj Euler

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Kat P, we have answered your questions but you will not answer ours. I don't know why either. If you keep ignoring replies, it will cause your problem to take longer to be resolved.
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Vincent Fournols

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Jeorj asked you to provide the 18 digit number of your expected submission, which you did not.
Adrian asked you the title of the movie, which you did not.
Eboy asked you 3 questions, which you did not answered
Elizabeth (Employee) mentioned that you were already in touch in parallel with the Helpdesk, and asked you to keep using that channel.

No comment.
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Joel which of my question did you answer? I wasnt aware I asked you any question..?
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Vincent as you can see my answer to him I do not see any reason why I should provide that information. So again yes I answered that. You do not work for IMDB and you do not remove credits do you?
(Edited)
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Vincent Fournols

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You have asked a request on a public forum, where volunter contributors assist others with their issues. Their experiences have prove to be useful in 90% of the cases, especially in helping to assess the issue correctly.

Now, if you want to deal only with IMDb staff, why don't you just stick to the direct channel you have opened, as mentioned by Elizabeth?
(Edited)
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As you can read I posted here AFTER I dealt with IMDB staff. It clearly says so in my original post. That is why I posted here :) Your statistics about this page are not a known fact to most people. How would anyone know that? :)
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Eboy

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If I see/understand correctly, Katerina Pavelek is credited for ”The Last Sharknado: It's About Time” (AKA ”Sharknado 6”). There’s no character name, only ”Background”.

In IMDb, this credit is credited for Katarina Pavelek. So yes, there’s one letter difference between the first names.
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Jeorj Euler

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Umhm. We crossed that bridge three times already.
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JamesMMM

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There appears to be only one Katerina Pavelek in the whole of the United States. I can see that is not Katarina Pavelek. It may well be the Katerina Pavelek was in Romania for filming there.

This should be easy to fix. Go to the Sharknado 6 page and correct that cast item to Katerina Pavelek.

Kat P, I note you are listed as being credited in Ro but someone has left you out of the cast order for every episode. Is this becasue you were not actuallly credited on thse episodes or has someone ignored your credit when creating IMDb cast list orders?
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How do you know there is only 1 in the United States? Anyway great idea doing it now.. as for RO it is not my concern at the moment
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Adrian, Champion

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Since this appears to be my mistake, I have corrected the cast of The Last Sharknado: It's About Time. If you take a look at all the background characters, you'll realize how easy it is to miss something like a letter, especially if IMDb offers a name that is very close.

All this hassle could have been avoided if you had been up front on what you wanted and told us which movie was affected. I knew there was a previous picture of the cast from another thread about a guy who was also credited as a background character.
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Thank you but lets see if they actually remove it before we celebrate :)
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See it hasnt worked. They still claim to have "factual" information. Yet they have proof they dont.
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Will, Official Rep

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Hi K,

We have moved this back to your name page with the correct (as) attribute based on the submission history of the credit. Our aim is to be the most complete and reliable source of movie, TV, and entertainment information on the web. In order to continue offering our users an accurate and trustworthy service, it is our policy not to alter or delete any kind of correct/factual information from our records. 

We believe the data listed is factual, as such we cannot remove this as requested. 

Thank you for your understanding.


Regards,
Will
(Edited)
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ljdoncel, Champion

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Hi, Will:

You forgot to amend her order number ...

Updates 181008-174246-371000 and 181008-174321-475000 will (hopefully) sort it out.


@Adrian, I absolutely agree with you when you say...
...you'll realize how easy it is to miss something like a letter...
...which also applies to the person who wrote the on-screen cards. After having checked the credits of all the 6 films of the franchise, which include 1,816 cast credits (1,368 of them "Background") and a further similar number of crew credits, I must say that this is one of the sagas where these minor spelling mistakes are more abundant, so I don't believe a wrong vowel constitutes a definitive proof in this case, particularly when, as you have well researched, both Katarina/Katerina Pavelek are not common names. So far, we know that one of them is a promising actress, and the other one lives in a country different from those where the movie was filmed... I don't know; I guess has more sources than us...


Anyway, unlike the first 5 movies, "thanks" to this thread I couldn't help watching the film trying to spot someone who looked like Ms. Pavelek , especially during the scenes located in the USA. Of course, I can't assure that I've found her, but (just for fun) here are two serious candidates...

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I see now every blonde girl in the movie is me :) that is fun for sure :) truth stands IMDB is not factual, I know many people who submitt fake credits regularly and they approved them :)
(Edited)
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For example I submitted credit this morning for movie Sonia I never worked on and they approved it :) so are they factual? I dont think so :) yet another proof
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Vincent Fournols

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Strangely enough, as of now, Love Sonia does show in your filmography, but you do not appear in the page credits.... You obvioulsy have a strange influence on movie data :D
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There is no influence. Anyone can do it because IMDB is not factual. Try it :) I know many people who have many fake credits approved as facts :) IMDB approves whatever they want and when you complain to give them a fact they ignore it :) perharps based on the mood of the employee? Who knows ..:)
(Edited)
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Vincent Fournols

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No, I am talking about a database bug: if a movie is in your filmography, your name must appears in the credits, that is the very basic principle of IMDb...
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Im only talking about the fact that IMDB is not factual. Just talking to a friend who had speaking part on Veep, had contract and footage yet they didnt credit her. My friends fake credits did not appear in credits yet they approved then. So again IMDB is not factual and they approve peoples credits based on the mood of their employees :) my name did not appear in credits yet they put it on my page :)
(Edited)
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Vincent Fournols

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Katarina, can you please confirm my understanding:
you have a friend who submitted a credit (fake or not, that is not the issue here), which appear in his/her/their filmography but which does not show in the movie credits, just as your case stated above?

I am not interested in the fact that these credits are faked or not, but that the database is not consistent, and this is rather serious.
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Yes I can confirm that and I have known it for long time that is why I am shocked they claim to be factual when I try remove something. As well as I can confirm they dont approve real credits. All my actor friends know that.
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There is a reason why so many people come here to complain :)
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Jeorj Euler

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IMDb will probably be more accurate in the future.
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Im sure they wont :)
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I have submitted proof above that you do not have factual information. You are just ignoring it?
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Jeorj Euler

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Well, they believe that the production company misspelled your name, K.
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How do you know that? Are you guessing? The issue is they dont have "factual" information yet they keep saying they do.
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Jeorj Euler

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I don't know! Will is the one claiming to know. Why don't you fuss at him?
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If you dont know than why are you posting it? Will didnt say anything like that you did :) why dont you fuss at him not me?
(Edited)
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Well so nothing got resolved :) they continue to put incorrect information on their pages and claim it is "factual" and all this was for nothing as expected :) they are completely abusive.
(Edited)
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JamesMMM

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"We have moved this back to your name page with the correct (as) attribute" gives away that they beleive that you worked n the film but your name was misspelled.

As you did not seem to know that the original name was slightly different to yours, I am inclined to accept that you are not the the person referred to in the credits and that the person referred to was in Romania. It would be a bit of a coincidence for a credit that you are trying to lose happens not to be spelt correctly if what you are saying wasn't true. However, coincidence is not your friend when it comes to the fact that you know one of the other backround arists on the film. I could only find one Katerina Pavelek in the US and they lives in Michigan and are not likely to be the person in the film. I found a Katerina Pavelek in Czech Republic.

http://www.kramky.cz/katy-patty

https://www.facebook.com/katerinadalecka.pavelek?ref=br_rs

I could not find any other Katerina Pavelek or any other Katarina Pavelek. I do know you are not the Katerina Pavelek based in Michigan.

On balance, I don't think you are the same person.

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I dont think searching internet proves I am the only one in US :) definitely not. This is not about opinions but facts and IMDB is ignoring the facts. I know a lot of people it does not mean I worked on the projects they do :) that would be strange :) I can see on the screenshot that she is credited differently on imdb and this screenshot :)
(Edited)
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Jeorj Euler

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Well, at least Wikipedia is more honest, given the princple of "verifiability, not truth", so parties of the foundation are not going to bother claiming that their site is "reliable", "factual" and reputable source, whether it be so or not. But be careful, as the IMDb site authorities do not like being accused of libel. Nobody does, but I suspect that IMDb people would respond in a more caustic manner (with petty passive aggression) than most people would. So, now, for the particular case at hand, we don't actually know whether to believe K or the database, but we kind of have to favor the latter on account of its reputation for being, say, more than three-quarters reliable for over twenty years, against an actress with whom we have only just recently become slightly acquainted. Even though no evidence to contradicting K's claims have been put forth, at least we can reasonably believe that the site authorities at least investigated the matter.
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The bottom line is my original post it true :) I know for a fact IMDB is not factual and abusive as I can see it on many pages of people I know :) not only mine :) so all your opinions and questions were pointless IMDB does what they want without proof and dont care about facts. Yes you should be careful for sure. As for me I have proof I am correct :)
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Vincent Fournols

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Misspelling in credits is also a fact, with loads of proofs to testify it. So I agree with Jeorj this is a deadlock.
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Well again whatever you guys think doesnt matter because it is not a fact. IMDB is not factual :) there are many posts on this community board to prove that as well as the girl whose name was in magazine but never worked on that project yet they refused to remove it :) the girl who has different credit on this screenshot than on her actual page.. I could go on and on...
(Edited)
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Jeorj Euler

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Perhaps no site is factual.
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Well I dont think any site would continue to claim that after a proof is submitted :)
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Vincent Fournols

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Well, I would not be so positive about this... But let's not shift to politics :D
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JamesMMM

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I believe Katarina. Katarina did not point to the evidence that suppported her. In fact, she almost went out of her way to not to enable others to help but they persisted and discovered that there was an error in the database. That is not the behaviour of someone who is trying to hide their credits.
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Well on the other hand I know many people used the fact that IMDB is not factual to their advantage and submitted fake credits. I know several people who did so and it worked well for them :)
(Edited)
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Jeorj Euler

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Dedicated contributors try spot and eliminate fake credits whenever they can, and I personally have not come across any of them. I only ever seem to encounter innocent errors.
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I have personally encountered many fake credits which are not innocent errors.
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Will, Official Rep

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Our decision still stands based on the submission history of the credit.

Thank you for understanding. 

This conversation is no longer open for comments or replies.