IMDb member since June 2017 is not correct. Also some of my badges are missing....

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"IMDb member since June 2017" is not correct, I've been a member FAR longer than that.  Also some of my badges are missing (i had far more).  

Also, i've rated FAR more movies.

What's going on?
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You Toober

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Posted 2 years ago

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Claire, Official Rep

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Thank you for reaching out to us.

Based on your description, it sounds as if you may have created a new account by mistake, rather than logging into an existing account.

Please provide us with the URL of your activity page (accessed by clicking your name in the top right corner of IMDb while logged in), so that we can investigate further.
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You Toober

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Claire, Official Rep

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Thanks!

Yes, I can confirm that this account was created on June 22, 2017. This would mean that your existing IMDb account was registered to a separate email address.

If you are unable to recall the email address, you'll need to continue using the newly created account with your current email address.

Please let us know if we can offer any further assistance.
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You Toober

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Yes, Verizon for some reason stopped supporting email accounts.  So i had to get a new email address.

This happened in May and June of 2017.

So all of my older contributions, awards and such (before June 2017) cannot be retrieved?
(Edited)
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Claire, Official Rep

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Thanks for your reply.

I've removed the email addresses from your reply; note: this is a public forum: anything posted here will be visible to everyone. 

The email address that you provided was not registered to a currently active IMDb account. I recommend attempting to log in using previous email addresses you may have used to create your account. 

If you are unable to recall the email, however, you will need to continue using the new account instead.
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You Toober

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Whew, thanks!! Forgot about that.

Well, i just logged out, then signed back in with my new email address.  It seems my old info has come back (member since 2005, over 728 ratings, over 45 polls taken, etc.) now. 

It seemed everything has worked itself out. 

Thanks for the info/help.  I believe you have a full plate already, but you still took time to respond.

Thanks again,

Take care.
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Claire, Official Rep

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Awesome! I'm glad to hear you were able to access your account.

Let us know if we can offer any further help!

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