IMDb Help Board

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I cannot speak for Les (AKA horn-5). However, I can offer my perspective as someone who participated in rec.arts.movies since 1992 and the IMDb since 1995.
There have been at least two major changes during the last year that have led to major discontent among long time users such as myself:
1. Removing the daily poll from the IMDb home page and moving to Facebook. This was done without prior notification. I do not have a Facebook account and will never have one due to privacy concerns about Facebook. When the IMDb staff moved the Daily Poll to Facebook, polls were difficult to find, especially for non-Facebook users and one could not vote in a poll unless one has a Facebook account.
2. The IMDb made radical changes to the search function without beta testing the change with knowledgeable and frequent users of the IMDb.
On the surface, implementing an IMDb forum on GetSatisfaction.com looks like another arbitrary action like the move to Facebook. At least the IMDb staff announced the moving the IMDb Help board to GetSatisfaction.com prior to decommissioning the IMDb Help board. I strongly urge you to keep the IMDb Help board available. IMDb Staff member would still have the option of referencing the conversation on GetSatisfaction.com.
You may wish to consider a means for IMDb users to beta test new features, especially for something as fundamental as search. I see at least two ways to implement this:
1. Allow people to opt in as a beta test via their user profile, or
2. Have the address beta.imdb.com available so that people can explicitly check out new or updated features.
I plan to post this same message on GetSatisfaction.com.

Dan Dassow
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Dan Dassow, Champion

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Posted 8 years ago

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SirSimeon2003

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Since IMDb began their authentication system to cut down on trolling (trolling has increased monumentally since the authentication was implemented...) and since IMDb altered their Report Abuse system to punish good users for daring to report bad users who were and are trashing boards and vandalizing data (even several Top Contributors had their accounts sanctioned for asking staff why staff were ignoring unprecedented sweeping abuses damaging several of IMDb's most popular boards and destroying data and vandalizing IMDb's Wiki sections) IMDb has devolved into a negative, hateful community dominated by trolls, and such behaviour infested the Help Board since about 2006.

"Respected and Regular" Help Board users themselves instigated troll wars on the Help Board.

"Respected and Regular" Help Board users themselves attacked and stalked other "respected and regular" users on the Help Board and all across IMDb.

One upon a time the Help Board threads spanned back a year and the board had 15-20+ pages of threads and most threads were threads asking genuine questions, but when the Help Board became the victim of troll wars, the rate of expiry was changed, slashing the board down to a handful of threads that "expired" within about 4 months.

The last couple of years the Help Board has been a joke, predominantly flooded with threads by profane abusive obscene trolls demanding to know "why were my messages/threads deleted", coupled with equally crude, arrogant, condescending comments posted in response by "respected and regular" users, resulting in yet more trolling and abusiveness and crudeness by all the people posting on the threads, all eventually deleted by staff. Help board regulars arguing with each other and trashing each other and arguing with blatant trolls and trashing blatant trolls, and help board regulars either responding with condescending retorts to the few people seeking genuine assistance or ignoring them all together.

IMDb made the right decision to terminate the Help Board from their site - it's a disgrace and reflects poorly upon IMDb. Since the IMDb staff lack the manpower to properly monitor the Help Board, their hands were tied. They could have terminated the board altogether, but instead they simply swept it off their site and onto another site.