IMDB PRO membership package should include 5-7 DAY GUARANTEED FASTER UPDATES on Title Pages.

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You know, IMDB, I have been getting these promo emails from you about (re)upgrading my account to IMDB Pro for a while. Well, I would LOVE to but I do have only one... ONE request for this to be added to the IMDB Pro membership package: GUARANTEED FAST UP TO (PERHAPS) 5-7 business days to update the information on projects/title pages. I would sign up for the pro membership at a heartbeat if this is added to your offer. -Sincerely.
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Rujanee Mahakanjana

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Posted 6 years ago

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Rujanee Mahakanjana

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And I know you guys claim it's 7-10 days to update but for all my title page update requests I have entered 2 months ago, they are STILL not updated. 

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bluesmanSF, Champion

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2 months ago means the submission was rejected. Normal processing is 2 to 14 days. This means you should post your submission ID numbers and see if staff can find out what was lacking and/or add proof as tbey likely could not verify your claim.

Just curious...what would be consequence of the guarantee? Money back? That wouldn't make sense as that's not a feature of Pro. If, as in your case, your su mission was do.e wrong or could not be verified, you'd want to invoke the guarantee but it's not their fault. I just can't see this happening. But of course it doensn't hurt to ask.

I am noticing, though, many updates are live now in a day or two. So the 5-7 days might not be of much value to many people (and they can't be done any faster than that.
(Edited)
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Rujanee Mahakanjana

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Thank you for responding bluesmanSF. This doesn't only happen to me personally I believe. I don't think you can just accuse me of submitting my updates "wrong" without finding out more about what happened with those submissions. Even if my submissions were rejected, I did not get any notifications that they were being rejected. I ended up waiting to get some type of confirmation emails and nothing came into my inbox and let me know why they were rejected and/or why. I mean, it would be nice of you to help me figure this out and I'd really appreciate it. Here's the list of #'s I got from the emails I got right after I submitted the updates: 

IMDb update receipt #140510-195644-916000 (budget to be deleted)
IMDb update receipt #140510-202813-410000 (budget to be deleted)
IMDb update receipt #140510-202016-689000 (budget to be deleted)
IMDb update receipt #140510-200400-410000 (budget to be deleted)
IMDb update receipt #140501-091659-291000 (sound credit to be deleted)
IMDb update receipt #140510-195437-442000 (title page to be deleted)

Any findings on these requests please let me know. I'd appreciate it. 

As far as the idea for the imdb pro to add the faster update feature, I wasn't even thinking about the consequences or the money back. I was just thinking since the pro members are actually already paying for the membership, there could be a way for them to get their updates faster that is all, I think a lot of people could use that feature in the pro package- Just and idea, that is all. 

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Rujanee Mahakanjana

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Now, that I re-read your response again, it sounded like you thought my goal is that I'd want my money back if the updates take longer than certain numbers of days regardless to the reasons. Look, I seriously was NOT thinking about getting a refund before expecting my updates to be added  a little faster. If it wasn't done right, OK, then it's understood I have to resubmit but why would I fight to get the money back when I will be having about 2-3 projects a year to add/update in the future. Hell yea, I would be just as happy having a free membership that will consist of the same amount of time to update my tittle pages as  the pros. Sorry the money back comment was a little weird assumption you made but I understand you guys have to deal with assholes all the time and so do all of us. I'm not really that type of person you're thinkin' of :)

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bluesmanSF, Champion

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I know nothing about what you did or didn't do. I am not implying anything about you by saying that submissions rejected were either done wrong (for instance, asking for a deletion for data that can, instead be corrected, which is very common) or could not be verified. That's why I suggested having staff check the status.

Staff, as you now know, does not give response to rejected submissions. If they are beyond 2-14 days, you should check the status and/or add evidence by which they can verify what you've submitted.

You can also find your submission ID numbers by going to your "site settings" section and use the link to "view your contributions."

I think it's a good idea overall....but, the consequenses were missing. And another thing, the site lists millions titles and millions of people. Backlogs can happen at any moment...I am not sure they'd risk the consequence being anything expensive. I bet that they'd want to keep separation between Pro services and the data contribution process. Things could get dicey if Pro members submitted data not eligible and responded with "I pay for this...do as I say". People say that already and there is no connection between Pro and the submission process.

Budget won't, by the way, get deleted. You can correct it but requests to delete, outright, data get rejected.

Also find instruction on deleting a title here http://www.imdb.com/help/search?domai...
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bluesmanSF, Champion

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You've clearly misunderstood everything I've said. I never implied money back was your idea. It was mine (it is a standard and common consequense of guaratees) as I can't think of what else could be given. I'll just leave it all be. Good luck.
(Edited)
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Rujanee Mahakanjana

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I really do appreciate you spending time to respond my thread. I'm not sure why, but although what you are saying is totally valid and well explained (and actually really helpful - thank you), your messages sounded a little rough. To be clear, I am not here to start or pick a fight and we can communicate fairly nice to each other. There's a tab for "idea" and I chose to post my comments under that for a reason. I actually put a request to update one of my budgets to be deleted and it did (in a reasonable amount of wait time) get deleted as requested. That was an awesome thing and there WERE a few other times my pages were updated faster than speed of lightning. When you said "Budget won't get deleted...You can correct it but requests to delete, outright, data get rejected" seemed inconsistent with what I've experienced. I have been using imdb for some years and I have a wide range of update speed in the past but lately it's been taking a little longer than normal, and I can understand how many titles are submitted these days so it's ok. At the end of the day, we all know it's your call, my voice or opinions really don't mean much here anyway, but thanks for your time. Good luck to you as well. 
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bluesmanSF, Champion

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If you look at some of the threads here, especially replies by Bob_the_moo, who regularly submits for people, edits and submissions are happening regularly in a day (or less depending on when the page goes through it's next update. They've also made changes recently in the process to make things quicker, in some categories.

Regarding budgets...if you've had one deleted, it may have been done in error. There are many, many threads on this board about it. Note that this one is answered by a regular and expert contributor, then verified by staff then marked by staff as "answered."
https://getsatisfaction.com/imdb/topi...

Sorry you don't like the perceived tone in my reply but that's the way I talk. I am not much in the blow sunshine and rainbows...let's say, in your direction. Again....I like ideas being offered but I noticed it was incomplete. The reason ideas can attract replies is so folks can vote up or fine tune ideas. So thanks for contributing.

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