Impossible to change credit order

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  • Problem
  • Updated 4 weeks ago
  • Solved
As a top contributor I've been used to change credits order for years (following the guideline : IMDb credit orders depend on the film's end credits order) But for a few days, the credit order change/add cells are not open anymore. I can add news names to a released film, and character names, but not the credit order. Has something changed ? Is it a bug ?
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Grégory Alexandre

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Posted 3 months ago

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GMJ, Champion

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Grégory,

It may be a bug for that specific title. Please post the URL of the title so an IMDb representative can review the page.

If you attempted to submit an update and pressed the Save for later button, post the 18-digit reference number of the saved submission.
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Grégory Alexandre

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Hi GMJ, the URL for the title is tt8783532
Thanks for helping out !

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GMJ, Champion

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Grégory,

Another possible reason could be that this specific title is not allowing order numbers to be submitted by contributors at this time despite its recent release. 

Please wait for a response from an IMDb representative on this matter. 

Thanks for the additional information. 
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Michelle, Official Rep

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Hi Grégory -

Thanks for confirming the title, nothing has changed concerning cast order numbers and this appears to be a bug.  I have alerted our technical team who will investigate shortly, as soon as I have an update I will post the details here. 
(Edited)
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Tolisa Abrams

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Hello, I would like to change the credit order to make Director the first credit shown. There seems to be a bug on the profile as well. This is the URL nm0171381. Thank you
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GMJ, Champion

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Tolisa,

Welcome.

What you've described is a different issue from the original post.

The job category order is determined by the number of titles listed. TV episode titles count as individual titles.

From the URL you posted, there are more credits under Producers (67 titles + approx. 60+ episode titles) than Directors (54 titles + approx. 35 episode titles). 

IMDb Help Center
How are filmographies ordered? 

So more credits in the Directors section would need to be added to change the order.

If you are allowed to (i.e.: an active IMDbPro membership, claiming the name page on their behalf), you could update the Known For section.

IMDb Help Center
Known For title selection

I hope this helps. 
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Grégory Alexandre

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Thanks Michelle !
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Grégory Alexandre

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Hello. Sorry to ask again, but the problem still remains on the film page. Has the IMDb worked on it a little ? thanks !
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Michelle, Official Rep

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Hi Grégory -

I just checked the status with out tech team and it has been confirmed that the fix has been made and you are now able to submit credit orders for this title.  Thanks again for your patience!
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Grégory Alexandre

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Great Michelle, thanks !!!