iPad app won't connect to Internet after update.

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  • Problem
  • Updated 7 years ago
  • Solved
  • 6
Archived and Closed

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I updated the app on iPad yesterday, and now it says it won't connect to the Internet and is; therefore, unusable. I have tried uninstalling and reinstalling. HELP!
Photo of Rebecca Hailey

Rebecca Hailey

  • 34 Posts
  • 1 Reply Like
  • Frustrated

Posted 7 years ago

  • 6
7 years ago
Photo of Michael McDaniel

Michael McDaniel

  • 6 Posts
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Official Response
In chatting with another user having a similar problem, we found that his iPad's settings had no region set. Could you let me know if that's true for you as well?

Settings > General > International > Region Format

If it's not set to your country, please try setting it and let me know if it helps you.

Thanks!
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