Membership lapsed for a few weeks and I’ve managed to reinstate the page but it has lost all my daughter’s credits, images and videos. Is there a way to get them back without the headache of uploading them all again?
It seems the free trial has ended, and you may need to further pay for the IMDbPro membership. The actual reason can be specifically explained only by an employee.
If the above assumption is correct, then all the uploaded stuff should be automatically re-initiated along with full pro membership.
Anyway, for this problem to be directly addressed, you can use the contact form: https://help.imdb.com/contact selecting step by step:
This usually means you created a new, second membership rather than renew the original. Please reach out with the process mentioned above so we can assist further.