Is there a way to FULLY reinstate the page when membership renewed?

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  • Updated 1 year ago
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Membership lapsed for a few weeks and I’ve managed to reinstate the page but it has lost all my daughter’s credits, images and videos. Is there a way to get them back without the headache of uploading them all again?
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Jessica Emily Venn

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Posted 1 year ago

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MAthePA

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Hi, Jessica Emily Venn.

It seems the free trial has ended, and you may need to further pay for the IMDbPro membership. The actual reason can be specifically explained only by an employee.

If the above assumption is correct, then all the uploaded stuff should be automatically re-initiated along with full pro membership.

Anyway, for this problem to be directly addressed, you can use the contact form:
https://help.imdb.com/contact
selecting step by step:
  • IMDbPro member questions;
  • Other IMDbPro member issues;
  • Other payment issue;
  • E-mail.
Hope this helps
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Steve, Official Rep

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Hi Jessica,

This usually means you created a new, second membership rather than renew the original. Please reach out with the process mentioned above so we can assist further.