Issue updating my agent

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
I have done all these steps, and my new Agent info was added, but the other method of updating on resume page (turned green and then submitted) has not yet changed. My old Agent is still on my IMDb Pro page under “Contacts”. It’s remakable to me that changing this basic info has been made so difficult.

Note: This conversation was created from a reply on: How do I delete an agency that I'm no longer with from my contact list on my prof....
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Mark DP

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Posted 6 months ago

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Col Needham, Official Rep

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Thanks for contacting us and sorry for the confusion here.  If you are referring to https://contribute.imdb.com/updates/update?load=181216-173340-814200 then unfortunately you have not submitted this yet.  If you look at https://contribute.imdb.com/updates/history you will see it is in the "Saved Updates" area rather than the "Submitted Updates" area.  It looks like you may have accidentally pressed the save button vs. submit.  We can only process updates after they have been submitted, sorry. 

You can fix this by going to https://contribute.imdb.com/updates/update?load=181216-173340-814200 and set the menu in the "Add" section with the warning back to "No" from "1 item" (since this warning is there because your separate addition https://contribute.imdb.com/updates/update?load=181216-174426-094000 has been processed) and then press "Re-check these updates" and then the submit button will appear and you can send the updates to us for processing. 
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Col Needham, Official Rep

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[we have just done the above for you, it may take a few days to be processed due to the holidays]
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Lina, Official Rep

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Hi Mark.

It looks like you have two sets of contact details on your profile - verified and resume.

See here about more information on the difference:
https://help.imdb.com/article/contribution/industry-professional/contact-data/GWKFPSMXB9UGCSFW#Resum...

Resume contact details (shown with an orange asterisk) can only be edited/deleted by you.

See here about how you can edit this data:
https://help.imdb.com/article/contribution/industry-professional/contact-data/GWKFPSMXB9UGCSFW#_Toc0...

If you run into any more issues, please contact directly our Customer Service team via https://help.imdb.com/contact, to help you out.
(Responses are typically within 24 hours... though, as Col mentioned, there may be some delay in responses over the holidays)

Lina