I've tried adding one of the actors in my film four times but you won't list him.

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I've tried listing one of the actors in my film four times, IMDb accepts the change then won't list him. Please can someone explain why? 
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Mani Roberts

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Posted 4 years ago

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bluesmanSF, Champion

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When you say "accepts the change," what do you mean?  It's been added to the page, then removed?

If you mean the language you see in your submission history which says "added one credit," it should be read that that is what you were seeking to do...not that it's been approved or processed at all yet.

The emailed receipt you'd have gotten should include the link to the Data Processing Times to give you an estimate for when you should expect that it's been processed. If you re-submit the same thing while in processing, it's likely to slow down the process greatly. Currently processing for cast for film seems to now be about 8 days to process. Re-submitting within that time frame will have slowed that further as each one needs to be matched up and they need to try to find out if the info is the same or whether it's resubmitted because it was submitted wrong previously, etc.

If the credit doesn't show up, you should post the submission Reference Number here and staff can take a look at the status.  A frequent response to that might be that there was no way to verify the credit and it's been held back until you can provide proof.  So, if you also add proof, like a screen capture of the name appearing in the credits, it can sometimes shoot it on through.

I'd suggest you post the Reference Numbers of the most recent submission and then add a screen shot of the credit or other documentation you might have.

Other contributors might help locate why this happened if you post the full submission, the entire contents of your emailed receipt...otherwise...it's just all guesses.
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Mani Roberts

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It was well over 8 days before each re-submission so that's not a factor.

I didn't have any problems listing any of the other actors and actresses in the film so I'm confused about why I need to provide a screenshot for this person. 

The last reference number I have is #151112-153112-053000 from 11/12/15. It says:

Hello

Thank you for your contribution to IMDb. The information you have supplied is being processed by our team.

We aim to process contributions as quickly as possible, our time to publication changes based on the type of data you are contributing. You can find more details on our processing times page.


Contribution Details
  • StarGirl (2015)
    • Cast - Add
      • Name: Dempsie, Joe
        Character: Meteor Hunter 2

    • Producers - Add
      • Name: Roberts, Mani
        Occupation: executive producer

The credits aren't finished so I can't provide a screenshot, I have a word document with a list of what the credits will be but it won't let me attach it to this message unless I've missed something. I've enclosed a photo of the actor on set. 

I also have a rough edit of the film on dropbox but I need to send an invite before anyone can watch it so who would I send this to at IMDb?
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Mani Roberts

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The photo won't upload even though it's the right size...
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bluesmanSF, Champion

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I didn't have any problems listing any of the other actors and actresses in the film so I'm confused about why I need to provide a screenshot for this person.
It doesn't matter.  One entry has nothing to do with any other. There are usually very different details and circumstances.  They won't always update together.

I have a word document with a list of what the credits will be but it won't let me attach it to this message
You can upload images.  Can you open the doc, print-screen, create the image and upload via the camera icon?

I also have a rough edit of the film on dropbox but I need to send an invite before anyone can watch it so who would I send this to at IMDb?
Verification to be sent in private can be done via:

http://www.imdb.com/helpdesk/data_verification

It's extremely common for a very high profile name to require more evidence when added to a lower profile work. The actor is under 4,000 in StarMeter rank, compared to the other cast who are not even close to that (56K to over half a million)...it's likely why others appeared and his has not yet, pending evidence with which they can verify the data. Do you know of, or have any links to articles, interviews, etc., which mention his involvement? It could also help.
(Edited)
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Mani Roberts

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A dropbox link to the latest rough edit of the film has been via the data verification page. 

My print screen function isn't working so I'll have to work out another way of getting the credit list to you but hopefully you won't need it after actually seeing the film. 

This is the only photo I have of him on set that's under 2MB:

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Michelle, Official Rep

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Hi Mani -

I noted that you are now listed as an 'Executive Producer' on the title page for "StarGirl" see here.

Looking at the screen grab, I am having difficulty identifying the individual on the far right as being "Joe Dempsie", do you have any further screen grabs to evidence that our staff can take a look at?
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Mani Roberts

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I'm the film's producer and one of the executive producers as well. 

I've sent in a link to the latest rough edit of the film via the IMDb data verification page.

Please also see these photos:





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Michelle, Official Rep

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Hi Mani -

Thanks for posting the additional screen grabs and evidence within the data verification form, our staff will take a look as soon as they can, and if approved, the credit should appear online with the next available update of our servers. 
Cheers!