Locked character pages.

  • 2
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
I noticed there were a couple of topics regarding this issue, but all of them seemed to be about specific character pages being locked (specifically the option to edit primary photos). I'm curious as for the reasoning behind what seems to be a common policy to lock character pages, not allowing edits of either photos, biography or others parameters I might not be aware of. 
I noticed the phenomenon on Stargate SG-1. I've been uploading quite a lot of new still frames from the show, but when I tried to assign some of those photos to certain characters, the photos would appear on their photo galleries, but not on the main pages. Also, the option to add primary photos for most characters (who don't seem to have primary photos at all) is locked. One such character page, for example, is for the character Senator Robert Kinsey - http://www.imdb.com/character/ch0005989/ . 

I'd very much appreciate an explanation regarding the existence of this policy.

Thanks in advance. :)
Photo of Paikia

Paikia

  • 35 Posts
  • 14 Reply Likes
  • confused...

Posted 1 year ago

  • 2
Photo of Michelle

Michelle, Official Rep

  • 11375 Posts
  • 6880 Reply Likes
Hi Paikia -

Thanks for your note, I'm currently checking with our editors regarding the status of these locked character pages and am awaiting a response from them.

In the meantime, if there are character pages that need primary images, please post the link to the IMDb character page and the link to the image from the character photo gallery that you would like to be the primary image and I can take a look at manually adding those for you.
Photo of Paikia

Paikia

  • 35 Posts
  • 14 Reply Likes
Thanks for checking it out. If those pages weren't meant to be locked afterall, I suppose we'd better wait and see if there's a way to unlock them, so I won't have to bother you with making corrections manually. :)
Photo of Michelle

Michelle, Official Rep

  • 11375 Posts
  • 6880 Reply Likes
Hi Paikia -

The character pages are currently locked to all users who have not yet authenticated their accounts, in these cases we can grant permission for editing capabilities.   I have now granted your account editing permissions, so please wait a day or so for the permissions to process and then try editing a character page.  If you encounter further issues editing just let us know here and our staff can investigate further.  Cheers!
Photo of Paikia

Paikia

  • 35 Posts
  • 14 Reply Likes
Thanks, I appreciate it. Anyway, I wasn't even aware I had the option of authenticating my account, let alone that it had any practical consequences. It might be a good idea to let users know about this authentication process. :)
Photo of Michelle

Michelle, Official Rep

  • 11375 Posts
  • 6880 Reply Likes
Thanks for your feedback, unfortunately, we don't currently make that knowledge transparent on the site.  In the meantime, I will forward your comments to the relevant team for review.
Photo of Peter

Peter, Champion

  • 5282 Posts
  • 5606 Reply Likes
I will be interested to hear if the authentication makes any difference for you, but I doubt this is the issue. Locked character photos like the one you linked to has been an issue for years.
Photo of Paikia

Paikia

  • 35 Posts
  • 14 Reply Likes
Yup, you were right to be doubtful. It seems like the problem wasn't solved. I still can't edit those character pages. I wonder what makes this problem so persistent....
Photo of Michelle

Michelle, Official Rep

  • 11375 Posts
  • 6880 Reply Likes
Hi Paikia -

The authentication was added to the IMDb Account here.  Can you confirm if this is the account you used to edit the character page?

Additionally, can you clarify what character page you are trying to edit and what change you are trying to make?
Photo of Paikia

Paikia

  • 35 Posts
  • 14 Reply Likes
Yes, this is the account I'm using.

For example, I assigned a few photos to this character - http://www.imdb.com/character/ch0006012/?ref_=tt_cl_t6 - Sgt. Walter Harriman from Stargate SG1. While those photos do appear on the character's photo galley, none of them show on the main character page, like they do on this character page, for example - http://www.imdb.com/character/ch0005968/?ref_=tt_cl_t4 (Colonel Jack O'Neill from the same show).

Both pages seem to be locked, as I don't have the option to edit the main photo or biography of either one, except one of them (Colonel O'Neill) does have a current primary photo and a selection of a few photos on its main page, while the other (Sgt. Harriman) doesn't.

Given the option, I'd set primary photos for a few characters who don't have one, such as Sgt. Walter Harriman, and have some of their photos appear on their main pages, as it's set up on Colonel O'Neill's character page. However, I must admit that my main motivation behind creating this post is my curiosity about what I now understand is a mysterious technical problem, rather than a policy.
Photo of Michelle

Michelle, Official Rep

  • 11375 Posts
  • 6880 Reply Likes
Hi Paikia -

Thanks for the additional details.  I have now adjusted the character page for Sgt. Walter Harriman here so that the images are now displayed on the page.   You are correct that this is a technical issue, however, unfortunately, our technical staff are not resourcing support for character pages so there is currently no planned fix for this.
Photo of Paikia

Paikia

  • 35 Posts
  • 14 Reply Likes
Not the answer I was hoping for, but regardless, thanks for checking it out and letting us know. :)
Photo of rubyfruit76

rubyfruit76, Champion

  • 3382 Posts
  • 3299 Reply Likes
Hi. I have also had a problem with locked character pages. I'm a poll admin and a poll author, and I needed a character photo that would crop well for a poll. At the time, the existing photo cut the character out completely. The primary photo was locked, however. I "unchose' the photo from the photo gallery, thinking that would allow me to add a different photo. Instead, it locked as a blank image. 

The link to the character page: http://www.imdb.com/character/ch0019859/?ref_=tt_cl_t1
There are currently no images of the character, Will, alone (although I'd be happy to add one); until then, this seems like a good choice for a primary photo: http://www.imdb.com/title/tt0157246/mediaviewer/rm2886917120

Thank you so much.
Photo of Michelle

Michelle, Official Rep

  • 11367 Posts
  • 6866 Reply Likes
Hi rubyfruit76 -

Thanks for providing the details, I have now selected the primary image for the character page of Will Truman here, and the change should be live on the site shortly.  Cheers!
Photo of rubyfruit76

rubyfruit76, Champion

  • 3382 Posts
  • 3299 Reply Likes
The image is live now and looks great. Thank you, so much, Michelle! I really appreciate it.
Photo of Michelle

Michelle, Official Rep

  • 11375 Posts
  • 6880 Reply Likes
Hi all -

I mentioned this in a reply above, but want to clarify that the problem with the locked character images is a known issue, unfortunately, due to limited resources our technical staff will not be addressing this in the near future.  In the meantime, an IMDb staff member can directly make the change/selection for you, you are welcome to report those requests here.  Cheers!