Lost ratings and watchlist

  • 2
  • Problem
  • Updated 1 week ago
  • Acknowledged
I was prompted today to login again to the app. Last night I rated a movie as I usually do after watching something. Once I logged in tonight, my watchlist is empty, and only seven ratings that I did years ago are shown. I’ve only used one email address on IMDb. What can I do to get back my ratings and watch list that were there as of last night? By the way I did not logout of the app at all last night, or today—in fact, I never have.
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nico s

  • 3 Posts
  • 2 Reply Likes
  • sad and mad

Posted 1 week ago

  • 2
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er.fatih9132

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This reply was created from a merged topic originally titled i have problem. my watch list are gone away. i dont know how happened.

add list
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nico s

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Why was my topic merged without an answer or how to resolve this bug?? I still do not have my years of Ratings I've done, nor my current Watchlist.

Can someone from IMDB help me please!
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Taylor, Official Rep

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Hi nico & er.fatih9132,

Can you confirm that you're logged into the same account? It sounds like you may have created a separate account and do not have access to your existing ratings and watchlist as a result.
If you require further assistance with this issue and recovering your account, please reach out to our Customer Service team on the Contact Us page
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nico s

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I've only had one account, ever. The app logged me out for some reason the day after my latest rating. When I signed in again, the auto-fill email and password were used, and nearly all my ratings were gone (there's 6 from this year stretching back to 2013. I will use the Contact Us page next.