Major problem with IMDB

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I have not made any changes in Jim Ward's profile on IMDB in years. Suddenly, overnight, his starmeter dropped 60,000 points, his agent contact has been removed and replaced by an unknown phone number, his demo has been replaced with some other demo Jim has never heard of. It is a complete mess. Please advise.
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Janice Ryan

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Posted 5 years ago

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LuvsToResearch, Champion

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To which Jim Ward are you referring? Do you, or does he, have an IMDb account associated withe the page ?
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Janice Ryan

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Jim Ward with the picture. Major voice over actor, normally at about 16,000 starmeter, his agent, who has been inexplicably removed, is Arlene Thornton. Jim is Emmy winner. His contact info has been inexplicably changed to a phone number in Detroit. His demo has also been removed. Yes, we have IMDB account and IMDB Pro but neither Jim nor I have done any editing to his profile in literally years. 
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Janice Ryan

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I have tried to contact the "fake" contact people to no avail. What a mess. Jim is one of Arlene's top performers and now he's not even listed as a client on her IMDB page.
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Janice Ryan

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His starmeter has dropped about 566,000 points overnight. (Not the 16,000 as I previously reported). Not good for his career. I have been a paying subscriber of IMDB for at least 10 years. This totally sucks,
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