MASTER THREAD - Cancel or Refund IMDbPro membership

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  • Updated 5 hours ago
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Eldridge Robinson

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Posted 12 months ago

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8 months ago
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Jordan Ray Allen

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This reply was created from a merged topic originally titled Unauthorized Charge for a CANCELED account.

IMDb took $16.99 when I had already canceled my account. I had my Cash App card attached to my IMDb Pro account, thus having to play Russian roulette and keep it disabled because IMDb kept trying to get money out for an already CANCELED account. Suffice it to say, I forgot to disable my card today and IMDb finally snatched the money from my card. I'm fuming as that money is to get some much needed items for my mother who's in a nursing home. This is the last thing I need right now, and all I'll be offered for this huge inconvenience is a refund which will probably take X amount of business days, if I get a refund at all. I have any/all screenshots you need for me to prove that I had canceled my account and yet, billing persisted on trying to take $16.99 for something I no longer want to subscribe to.
8 months ago
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Charles Barrett

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This reply was created from a merged topic originally titled Payment.

Was never sent an email saying about the renewal and been charged for a yearly fee. Want my money back.
8 months ago
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Cindy Harris

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This reply was created from a merged topic originally titled I am trying to cancel my subscription with IMDb.

Cancel my subscription
8 months ago
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Cindy Harris

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This reply was created from a merged topic originally titled It is not giving me the option at the bottom of those the page to cancel membersh....

I cannot watch Moesha on this app like it said. So I don't need it.
8 months ago
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Neha Saraiya

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This reply was created from a merged topic originally titled Wrongly Billed, please help with the refund.

Hi, I had cancencelled my IMDB pro subscription but I was still charged a full year's fee. My trial ended on 22nd Nov 2019, request you to please processes my refund. Also have re-cancelled my subscription on 22nd Nov. Request you to kindly do the needful. I can not afford to pay a whole year's fee even though I had cancelled it.
8 months ago
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Vero Reveles-Clark

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This reply was created from a merged topic originally titled Need to cancel subscription. Do not want to be billed.
7 months ago
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Kirra Lee

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This reply was created from a merged topic originally titled Cancel Membership.

Please cancel my subscription NOW

Note: This conversation was created from a reply on: Tried to cancel before the end of the trial month but now been charged.
7 months ago
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Lisa Wehrstedt

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This reply was created from a merged topic originally titled Can I get a refund?.

I am a student, I signed up to IMDb Pro when I was on an unpaid internship because my boss needed me to. I signed up with my Amazon account, didn't receive a reminder to cancel before I was charged and now $150 were taken out of my student bank account. 

I saw from previous conversations that a refund can be granted by Reps on here, in particular I saw by a guy named Steve (https://getsatisfaction.com/imdb/people/steve_ff3mbulxit6tr). 

I am happy to pay for the first month as it was my mistake, but not an annual membership as I will no longer use it and haven't after the first few days of the free trial. 

Can someone help, please?
6 months ago
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Manuja Pasyala

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This reply was created from a merged topic originally titled Requesting kindly for a refund due to a mistakenly delayed cancellation.

I was suppose to cancel my account before the trial period ended, but unfortunately I forgot and now I have been billed for a month. I didn't use the account much. Please can I get a refund?
5 months ago
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Shevaun Kastl

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This reply was created from a merged topic originally titled Was charged Annual Renewal Fee I did not authorize..

Hi there, Happy New Year,

I cancelled my membership last year, but was alerted in November that I would receive one month of membership free.  I did speak to someone, or rather, I emailed IMDBPRO and had some correspondence about the free month and I was very specific that I did not wish to renew after the month was over. I am unsure why in January, I was billed for an annual membership. I needed surgery in December and returned in January. I might have realized I was billed sooner but I was still in pretty bad shape.  Also, the credit card charged was not mine but my Mother's. And she absolutely did not authorize this. Again, I am not sure what happened, but I have not even used IMDBPro this past year.  Please help me. I go back to the hospital for another surgery in the next week and would very much appreciate this being handled before I do.  Finances are very stressful right now.  I never intended to renew for the year, I thought it was just 1 month free. I'd love to come back to the service, but I can't afford to right now, and I am unable to walk or stand, so my need for the profile at this time, is not needed. PLEASE HELP. I know you have a policy of not-refunding but these are mitigating circumstances. Thank you for your consideration!
Blessings, Shevaun Kastl
5 months ago
This reply was created from a merged topic originally titled Refund.

Greetings , 
I'm not frequent user of IMDb .
Just because i logged in through Amazon Prime , and my card is synched with it , my money is deducted from my account. 
This is highly unacceptable. I don't want any subscription from IMDb . Neither I'm interested to spend money on it nor I've approved any transaction from my account . How the hell you can deduct my money from it. 
I want my money back as soon as possible . Just now I saw that my account is null , i realised money has been deducted from somewhere. And when I started looking for it , I was shocked to see this. It's highly unprofessional and unethical from IMDb .
Hence , I strongly recommend you to contact me and clear it out once and for all. Waiting for my money to get back in my account .
Or else I've no Option but to raise my voice on social media and Respective medium from where I can get justice . Amount 5000 INR



5 months ago
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Andrea Stewart

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This reply was created from a merged topic originally titled Refund question.

I never received an email or notification that I was going to be charged, and thought I had cancelled my pro membership after I signed up to a free trial to use the service for research.

I'm a student, and am now out of pocket £140... I don't quite know what to do. That's a months wages for me.

Is there anyway I can get a refund, please?! I've cancelled my membership properly now, even though I remember cancelling it before? I'm very worried, I thought I'd cancelled this, I went to the page and everything before.
5 months ago
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Mrs Michelle Anderson

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This reply was created from a merged topic originally titled Subscriptions.

I'm from Australia and subscribed to this service, but couldn't get it to work. I did contact via email to cancel my subscription and no one came back to me. I have now been charged an annual subscription. I am not very IT minded, therefore can someone please respond to this message so I can cancel my subscription and receive a refund. Thank you.
5 months ago
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Steve, Official Rep

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Official Response
Please see:

https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME
5 months ago
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Diane Donkor

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This reply was created from a merged topic originally titled IMDB Pro non US Member/membership proof.

Hi, I have the following question, sort of separated in two. First of all, I was on a 30 day trial until some days ago when I was charged an anual membership; I'd really doubt I went on to choose the anual option knowing I could get billed 150$ if I were to forget to cancel before the end of the trial considering I am only a regular person who uses Imdb pro because I follow a couple of actors closely, so my first question is, is there no way I can make sure I Indeed chose this option?

If not and I have to be billed for the next year, I don't live in the USA and therefore my payment method (a mastercard) is not accepted. It is saying I should contact my bank in this case, but I don't understand why or what I'm supposed to do, or say if I am to contact my bank. Anyone can help me?

Thanks
5 months ago
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Sandra Deal

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This reply was created from a merged topic originally titled cancel subscription.

cancel subscription
5 months ago
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John Cole

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This reply was created from a merged topic originally titled How can I get you all to understand I did not join please delete my account I was....

Problem
5 months ago
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Anthony Crivello

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This reply was created from a merged topic originally titled I was charged twice for IMDB Pro. I am due a refund..

I was charged twice for IMDB Pro. I am due a refund.
5 months ago
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Bo Wilson

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This reply was created from a merged topic originally titled How do I cancel subscription.
5 months ago
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khilyric

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This reply was created from a merged topic originally titled i want a refund.

okay so ive been charged basically 150 dollars for a membership that i wanted to cancel on my phone before my trial ended and it didnt. let me. i want a refund and for the trial to be suspended. thank you
4 months ago
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Ben Wright

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This reply was created from a merged topic originally titled Cancel my membership. Pleas respond Ben Wright.

Cancel my membership.  Ben Wright
4 months ago
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Julian Sullivan

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This reply was created from a merged topic originally titled I was charged149.99 by imdb pro? i did not authorize this?!?!.

I was charged 149.99 by imdb pro? i did not sign up/authorize for this?
4 months ago
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MARIE MICHELLE DESROSIERS

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i want to open my imdbpro page.

by the way can you change my email address to "imichelledesrosiers@gmail.com" for me
4 months ago
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Free Rider

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This reply was created from a merged topic originally titled I cancel my IMDB Pro account last year, but it charged me again!.

I canceled in December well before I was charged in February.  All IMDB staff is continue to blame me. Word of warning... Cancel your card so you don't get charged fraudulently.


I
4 months ago
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Free Rider

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This reply was created from a merged topic originally titled Still haven't a refund after I was fraudulently charged for IMDBpro 2 months afte....

For the last two weeks I have been trying to contact IMDB Pro about being charged in February for services cancel December 2019. No one ever gets back to me. Why should I have to make my bank stop this fraudulent practice by Amazon/IMDB.


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