Merging Pro and Non-Pro Account

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  • Updated 2 months ago
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I have a profile with a number of projects with a short-name "Dave" and a Pro account with my formal name "David" with other projects.  First problem - how do I find the account with my short-name because I can only see the projects when I just look up my short name, but not when I try to login through Amazon.  Secondly, I want to merge the two accounts.  Most people I work with know me by my short-name, but I created the Pro account with my formal name.  Your help is truly appreciated.
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David

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Posted 10 months ago

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gromit82, Champion

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David: It will be much easier to advise you if you post the links to the two pages involved here.

Also, do you want your combined name page to be shown with Dave or David as the first name?
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David

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The Pro account is at

https://pro-labs.imdb.com/name/nm8324788?s=80b10150-b5e0-6890-5b99-00928282e606

Not sure what account the non-Pro account is under.  Is there a way of finding out from the info that comes up when you search?

I'd like to use "Dave" since everyone knows me that way.
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Owen Rees

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Both name pages have both pro and non-pro versions. The Dave page is probably http://www.imdb.com/name/nm7602196/?r... and the non-pro version of the David page is http://www.imdb.com/name/nm8324788/?r...

https://help.imdb.com/article/contrib...# explains how to merge names. It looks as if you have claimed the David page - I think that should transfer to the merged page if you submit the merge and it is approved.
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Michelle, Official Rep

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Hi David -

As Owen instructed above you will need to submit a Name Merge request through our online Update form (merging the 'David Ondusko' into 'David Ondusko').

If you encounter any problems submitting the update please let us know!  Cheers!
(Edited)
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Angela Zandbergen

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I have the same problem. But your suggestion doesn't work. I have a pro account: Angela Zandbergen and a free account acz68. What ever I do, nothing is working. When I go and follow the steps as discribed the menu turns to red when I filled in 'acz68'. The message I get is: this profile is not in our database. Because its not seen as a real name. But when I log in the first thing I see is the acz68 page... Support couldn't help me either...
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gromit82, Champion

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Please reference the new conversation here: Combining pro and free accounts
(Edited)

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