Missing content

  • 3
  • Problem
  • Updated 6 months ago
  • In Progress
Photo of Constantinos Kyrris

Constantinos Kyrris

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Posted 12 months ago

  • 3
Photo of Steve Crook

Steve Crook, Champion

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What were you looking at? Your screen grab doesn’t Include the URL.


Steve
(Edited)
Photo of Constantinos Kyrris

Constantinos Kyrris

  • 3 Posts
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tomb raider 2018. I am using the app
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Steve Crook, Champion

  • 1358 Posts
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And what’s missing?

You’ll have to wait for someone who uses the app. I never do.

Steve
(Edited)
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Claire, Official Rep

  • 1491 Posts
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Hi Constantinos,

If you're still experiencing this issue with this title or any other titles, can you please provide us with the following information for the device where you're experiencing this issue?
  • Device model
  • OS version number
  • IMDb app version number
  • Title(s) where this issue occurs
Thanks in advance. We look forward to assisting you further.
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ACT_1

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Claire, Employee :

please provide us with the following information
for the device where you're experiencing this issue?
• Device model
• OS version number
• IMDb app version number


Add this to:
Message from IMDb.com
For Problems or Questions...


Photo of Constantinos Kyrris

Constantinos Kyrris

  • 3 Posts
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Huawei mate 10 lite RNE-L21
RNE-L21C432B137
7.5.1.107510200
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Steve, Official Rep

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Thanks for writing us back with that additional information. I have reached out to our Android team so they can investigate this further.
While they take a look into this, may I ask if this is only occurring on the Tomb Raider (2018) page, or if other name and title pages are missing content? Have you experienced this on both Wifi and Cellular data connections? If so, have you tried to view the page from a different Wifi connection?

Thanks in advance for your patience and cooperation!
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Sokratis Kyriakides

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I have exactly the same problem!
I use Samsung galaxy s8+
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Claire, Official Rep

  • 1491 Posts
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Hi Sokratis,

We've forwarded this info to our technical team to investigate as well.

Can you also confirm if this is only occurring on the Tomb Raider (2018) page, or if other name and title pages are missing content?

Have you experienced this on both WiFi and Cellular data connections? If so, have you tried to view the page from a different WiFi connection?

Thanks in advance.
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Hugo Araújo

  • 9 Posts
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This reply was created from a merged topic originally titled Android App - Movie Info not showing.

When I open a movie page in the android app version, all the information (synopsis,rating, top billed cast, etc)  doesn't show at first, only the category titles. I have to go back and open the movie page a second time so the info show up.
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Taylor, Official Rep

  • 172 Posts
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Hi Hugo,

I've updated the technical team with the information you've provided.

With the screenshots you've uploaded, I've confirmed that the information not loading as intended is due to internet connectivity issues and recommend to use a Wifi connection to avoid this in the interim. 

Thanks!