My imdb emails just started showing up with blank boxes and small icon in top left. How can I get back pictures? Thanks

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My last two imdb emails had squares with nothing in them.  Prior to that, I always got the pictures and previews.  Have added nothing to my laptop and have not changed any settings.  Any and all help deeply appreciated. 
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trouble1943

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Posted 1 year ago

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Claire, Official Rep

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Hi there,

Please know that I've removed your email address from this post, as Get Satisfaction is a public form, where anything posted here can be seen by any visitor to the post.

So that we can further investigate, can you please confirm the subject line of the two messages that appeared this way?

Thanks in advance.
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Claire, Official Rep

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Additionally, can you please confirm if these emails displayed the same way from another device (i.e. desktop/laptop vs. mobile phone)?

If you're reviewing the messages from your mobile phone, can you confirm if these emails displayed the same from another app (i.e. the Gmail app vs. your phone's pre-installed mail app vs. your mobile browser)?
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trouble1943

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One was "POPULAR PICKS" and the othea was "TRENDING NOW"
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trouble1943

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Tried on my tablet and iPhone and got same results.  White boxes with small icon in top left corner.
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Ava, Employee

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Hi trouble1943,

Could you confirm if you can right click the image on the email to download in either email?

If not, could you provide us with a screenshot of the message you received, excluding the email address?
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trouble1943

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Hi Ava. Just tried and right-clicking opened a new tab with preview and all pictures.
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Trevor, Employee

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Thanks! I've filed a ticket with our tech team to investigate further as we're unable to reproduce on our end.

Appreciate your patience.

-Trevor
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Trevor, Employee

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Hi there,

Our team is continuing to investigate this issue. Can I ask if you're able to see the Twitter icon in the black bar near the top?

-Trevor

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