My photo has been removed from IMDb following on from cancelling IMDb pro

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My photo has been removed from IMDb following on from cancelling IMDb pro. I had a photo uploaded prior to joining but now my credits remain photoless since cancelling IMDb pro. Can you reinstate my photo please
Photo of Nadia Ismail

Nadia Ismail

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Posted 1 year ago

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Dan Dassow, Champion

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Which Nadia Ismail are you?

Nadia Ismail (II) - Nadia Ismail is an actress, known for The Angel (2018) and Hello Au Revoir (2018).

or

Nadia Ismail (I) - Art department | Set decorator
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Claire, Official Rep

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Hi Nadia,

Please know that when you cancel your IMDbPro membership, any photos uploaded to your page via IMDbPro are removed; an active IMDbPro membership is required to retain the photos on your IMDb page.

For more details regarding what happens when an IMDbPro membership is cancelled, please see our Help page here.

Thanks!
Photo of Nadia Ismail

Nadia Ismail

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Thanks Claire but I had a picture on IMDb before I became pro and that’s gone too, since I upgraded and then cancelled?
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Claire, Official Rep

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Hi Nadia,

Thanks for confirming.

Can you please provide us with the URL of your IMDb page, as well as further information regarding the photos that appeared prior to creating your IMDbPro membership?
Photo of Nadia Ismail

Nadia Ismail

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Hi Claire,

Thank you. The link is https://www.imdb.com/name/nm8664881/ and there was one profile picture uploaded but now there is just a silhouette.

Many thanks

Nadia
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Trevor, Employee

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Hi Nadia,

I've reviewed our records and see all of the images were uploaded via the Pro membership. As a result, I am not able to republish these photos in the absence of an active membership.

-Trevor
Photo of Nadia Ismail

Nadia Ismail

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I don’t want the photos I uploaded via the pro account. I want the one profile picture uploaded when I first opened an IMDb account. The reason I know it was different is because I thought it would change automatically when I made changes to my IMDb pro account and it didn’t change to my new one until I changed a setting. Please reinstate the first photo I uploaded as my profile before I signed up to IMDb pro and added the other three photos. Thank you

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