my uploaded video has stopped being processed

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Hi!

I have successfully uploaded a video last night but since it seems to be stuck at 3% in the processing stage. It hasn't been 24h yet (but soon) but I am getting worried that nothing is going to happen anyway. And I can't delete it or uploaded it again.

What can I do or can be done?

Thank you in advance.

Erwan
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Erwan

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Posted 7 years ago

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Michelle, Official Rep

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Hi Erwan -

I would encourage you to review our video upload trouble shooting page here:

http://www.imdb.com/help/show_leaf?wa...

If you continue to experience the same problem with your re-upload, please contact us directly at

http://www.imdb.com/helpdesk/wabsupport
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Erwan

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Hi Michelle,

Thank you for your prompt response.

I'll check the information out and contact you there if need be.

Regards,

Erwan

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