Need $149.99 refunded PLEASE.

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  • Updated 4 years ago
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I honestly thought I had cancelled this subscription before the trial period ended. I did not even end up using this account. I have sent a note to the Help Desk but I need to underscore the urgency by posting here as well, because I can't tell if my message was received.

Overall, it seemed extremely random and unfair to be charged this large sum for a service I did not use. I hope the folks at IMDb Pro are professional enough to attend to this quickly and help me resolve the issue.
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Dasha

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  • FRUSTRATED

Posted 4 years ago

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Vincent, Champion

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I'm not sure how you can view it as random. It's an automated system that you signed up for. It's not like someone is sitting there examining whether you used it or not before deciding to "randomly" bill you. You sign up for a free trial and it has a set expire time before billing you (unless you cancel). Nothing random about it at all.

Anyway you can see on the help desk page how many are waiting (currently 570 open requests when I type this), they get dealt with in order. There's not much you can get from the forums since they won't want to discuss your billing information publicly.
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Trevor, Employee

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Hello Dasha,

I am unable to locate an active subscription using your provided email address. To further assist you, please contact our team directly here:

http://www.imdb.com/helpdesk/contact_form?subject=GS%20fallback

Please be sure to include the following billing information to locate your subscription:

1) the card-holder name (exactly as it appears on the credit card)

2) the type of card (e.g. Visa, MasterCard, American Express)

3) the expiration date of the card

4) the zip code of the billing address (where the credit card statement is received)

5) the last 4 digits of the credit card

6) the date and amount of the last charge from IMDb


-Trevor

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