no photo's and videos

  • 8
  • Problem
  • Updated 11 months ago
  • Solved
Sinds the last upgrade, I can not see photo's and videos anymore in the App on my Huawei phone, only text and advertenties (with photo's)
On my iPad I do not have that problem
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Anna

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Posted 12 months ago

  • 8
Photo of Paul Crome

Paul Crome

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I have the same problem. I too have a Huawei. No artwork, no photos anywhere. What's the problem?
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Claire, Official Rep

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Hi Anna & Paul,

So that we can research further, can you please confirm the operating system and version number on your device, as well as the IMDb app version number?

Thanks in advance.
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Paul Crome

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Hi. Thanks for your reply. The pictures have returned today after not being there for 2 days! It must have been a glitch somewhere in the system. Glad it's working properly again now. Sorry to waste your time! Kind regards, Paul
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Natasha Clarke-Nixon

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Same here Huawei mediapad M3 lite 10 inch (BAH-W09) Android version 7. IMDb 7.6.0.107600100.
Very frustrating please fix. Thank you.
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Anna

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Hi Claire,

My device information:
- HUAWEI NXT-L29
- HUAWEI
- nl_NL
- OS 24
- IMDb v7.6.0.107600100

I just checked my IMDB, but I still have that problem, no pictures en videos.
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Federico Fracchia

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Same problem, some images show up but most don't. I'm on a Huawei Honor 6x. I've tried clearing cache and temp files, uninstalling and reinstalling but nothing. This started in the last day or two. Attaching screenshot:
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Claire, Official Rep

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Thanks, everyone!

We've forwarded this information regarding your devices and the screenshot to our technical team to investigate further. 

We'll update this thread once we receive further information.

Thanks in advance for your patience.
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John, Employee

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Thanks, everyone! We're looking into this and will get a fix out ASAP. We've isolated the issue to Huawei phones in the most recent version (7.6.0).
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Paul Crome

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IMDB Photos show ok usually on my Huawei tablet except when I mirror screen onto my TV then they all vanish & trailers won't play.
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John, Employee

  • 107 Posts
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Thanks for letting us know! We've fixed this bug in our newest patch (7.6.1).

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Bethan Ballard

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Yep. Working again. Thanks.
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Anna

  • 3 Posts
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Thanks