No access to any Picture on IMDB because of not renewing my IMDB-Pro membership - Very Strange....

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  • Updated 3 years ago
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  • (Edited)
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Hello,

A couple of years ago i tried IMBDPRO just out of curiosity, and because it was free and i was i able to cancel at anytime. I will never use it again, because i have nothing to do with the movie industry at all...

I realy like my "normal" IMDB account to mange and rate all the movies i watched...

A couple of month ago something strange happend, which annoys me very much, everytime i click on every picture on imdb.com i get forwarded to this site

https://secure.imdb.com/signup/index.html

I cant access any picture anymore like i said i allways get forwarded to link above.

I am not talking of my own photos or something, i am not an actor or something i dont have a profile on imdb.com.

Whats happening here ? I tried everything to get rid of that annoying IMDB PRO signup page, nothing worked. I mean i can still logout of my account and/or use private browsing in chrome or firefox to view pictures, but thats not really a solution to my problem...

thank you for any help or advice

sebastian
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Sebastian Schmidt

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Posted 5 years ago

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Michelle, Official Rep

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Hi Sebastian -

Can you clarify what exactly you are clicking on when you see this IMDbPro Sign-up Advertisement?
Ideally, can you provide the exact steps you are taking including what specific IMDb page you are on and what you are clicking on.
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Sebastian Schmidt

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Hi Michelle,

Thank you for your answer. Well like i said, i am loged in on imdb.com with my normal account which i am using since 2001. (i can send you my account name via pm if you want)

Then i want to see some "pictures" doesnt matter, if there are from an actor or an movie, its allways the same when i click on any picture ->  i get forwarded to https://secure.imdb.com/signup/index.html

I looks like Imdb is trying to force me, to sign up for IMBD Pro so that i can see pictures again :-((
 
From this point on i simply close the new opened Tab/page because:

Its not possible to select, something like "i dont want a free trial" or there is no "cancel" button, on that page, at least i cant find on and i looked everywhere.

In the middle of that page stands: "See what industry leaders are saying about IMDbPro"
and there are interviews with some people from the movie industry i guess. And at the bottom on that page there is a comparison between imdb and other "movie-industry" pages..

I mean there is a big green button "Start your free Trial". "No Contracts. Cancel anytime." In the middle of the page.

Maybe i just have to start another trial, and just moments after that i have to cancel that trial again... But well i mean thats not really a solution i am right ? What happens if the trial is over again? I am also a little bit sensitiv with my credit card data, why should i start a service and enter my credit card info, which i dont want and i am going to cancel just moments afterwards :-)

I am realy missing that "No i dont want to start another Trail" button please dont bother me again, i just want to see pictures :-)

thank you

sebastian

ps: i am pretty sure its not browser releated, i am using chrome, but i will check that asap...
(Edited)
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Henry C., Employee

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Can you please post the URL of the page where you are when you click on one of those pictures? 

Not the link that you are being redirected to -- we'd like a sample URL of the page where those pictures are displayed.
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Sebastian Schmidt

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Hi,

Sorry that my answer took so long..

Well i found something intresting:

Since i dont like the new layout on imdb i am still using the old on by selecting

- site settings 

- Preferences -> Update general site preferences

-  Show reference view (old title/name page layout) <- which is enabled

Now if i disable this, and "update", i have access to the pictures again...

if switch back the "forwarding thing" is back in action.

https://www.youtube.com/watch?v=SwRrxCAYSxU&list=UUrCVMoF-DOHDnMqY4nEaVAw

i made this video which captures my screen so you can see whats happening...

something is broke, isnt it  :-)
(Edited)
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Henry C., Employee

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Thanks for the additional information and the video (very helpful). Our technical staff will look into this and try to reproduce the problem locally.
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Sebastian Schmidt

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Hi Henry,

Alright, good to hear something is happening :-)

have a nice weekend

sebastian
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Sebastian Schmidt

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Hello,

Any updates on my problem ?!

sebastian
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Giancarlo Cairella, Official Rep

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Sebastian: Can you please check now and let us know if you are still experiencing this problem?
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Bob_Bobbson

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I was wondering if there was some kind of fix for this? I happened to stumble across this forum while trying to find a solution. I haven't been able to look at any pictures on IMDb for a few months because I also get redirected to the IMDb Pro sign up page.
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Sebastian Schmidt

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hi guys,

sorry that my answer took so long !! 

unfortunaly i am still having that same problem :-(

i will later make another youtube video to show you what exactly is happening.

its kinda good to know that i am not the only person with these problems, ;-)

have a nice day

sebastian
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Bob_Bobbson

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A quick update...
As of tonight, clicking on any message board thread on a movie's main page now redirects me to the IMDb Pro signup page also.
If I go directly to the message board section, the threads open as usual.
(Edited)
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Sebastian Schmidt

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Hi Guys,

Alright it has been a while since i posted here sorry about that. 

To quickly sum up what i have experienced so fare and maybe others:

I had once a couple of years ago for a short time a subscription to IMDB PRO, which i canceled. 

I am not a Fan of the "new" IMDB Layout so i still prefer the old one

(Show reference view (old title/name page layout) <- is selected [settings -> Site Preferences]

I still get these strange redirects when clicking on _any_ picture to the IMDB Pro subscription page but _only_ when i am in the "reference view" mode.

The thing which is new is : I get these redirects now too if i am clicking on "Recommendations".

I made another youtube video:

https://www.youtube.com/watch?v=qZFWwPq9Csk

Chrome Browser newest version, Addblock and Ghostery enabled, Windows 7.

I do have more free time now and i am willing in finding a solution to this problem.

So if IMDB-techs want more information or even better want to have a litte chat which seems to be better way of communication, feel free to contact me :-)

have a nice day

sebastian
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flatlinebb

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I have this exact same problem! Every time I click on a photo, in the movie section, or specific actor page, I get redirected to the Pro login site. I only ever used the free trial of Pro, and it was years ago, and I don't need Pro or want it.

Examples:
If I click on this link:
http://www.imdb.com/rg/photos-title/still_frame-1/media/rm2659448064/tt3659388

I end up here:
https://secure.imdb.com/signup/v4/login?i=1

With this message:

I just want to be able to click on photos, and I don't want IMDB Pro. I like the old website layout, which is usually the only reason I stay logged into my IMDB account.

Please help!
Bart
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Nan00k

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Same issue here, although I don't think I ever even used IMDbPro.  Old layout.   Click on picture, get the "sign up for IMDbPro" page.

I do have some new information though.  I get the sign up page only when I click on picture thumbnails at the top of the combined view, including cover, i.e.

I"m on: http://www.imdb.com/title/tt0425333/combined
I click on: http://www.imdb.com/rg/action-box-title/primary-photo/media/rm1943835136/tt0425333
I get: https://secure.imdb.com/signup/index.html

But also, if I'm on the combined view and click on the "discuss in boards" button: http://www.imdb.com/rg/action-box-title/boards-link/title/tt0425333/board
I get: http://www.imdb.com/

However: if I use the text links along the left side, I can get to where I want to go, i.e. boards and pictures.

Using Firefox 44.0.2
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vhavnal

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were you on Pro before (unknowingly or tried to sign up before)? if so then its not an IMDb issue, its a cookie issue..if you were on pro before, your credentials are still saved in your cookies, if you know how to get to them, remove the ones which have the word "pro" in them, then restart browser and see if you have the issue again..if it asks you to log into  imdb (NOT IMDbPro), then its all good..If your IMDbPro credentials (username/email and password) are the same as Your IMDb login, there are issues....I had this problem a 17 months ago a i used to be on IMDbPro..all good now.. was a cookie issue...
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Nan00k

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Good news: just learned it was the FF plugin HTTPS Everywhere that was causing my issue.  Bad news: the plugin doesn't seem to allow adding an exception to IMDb, so it's either disable the plugin globally or nothing.  Still nice to know the cause of the issue (finally).

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