Not processing our data contributions

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
For years we have submitted our musical contributions successfully, but in the past couple months they are no longer submitting successfully.

When we click our update, it says:

"Your updates aren't quite ready to submit to our data-editors. There are some things you need to verify below (look out for the updates that don't have a green background yet). Make the necessary corrections and click the 'Re-check these updates' button."

However, everything is green and in proper formatting.

We have read all the guidelines and reached out via e-mail. We follow all the directions and have been given no solutions.

One of our latest attempts to add info suggested we need to provide evidence of use, and we sent back our proper licenses. However, we received no response and the update was still not added. It has been several weeks.

Please help resolve this issue so we can add our information with ease again.
Photo of Hannah

Hannah

  • 1 Post
  • 0 Reply Likes
  • Frustrated

Posted 2 years ago

  • 1
Photo of Jeorj Euler

Jeorj Euler

  • 7435 Posts
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Hi, Hannah. Could you maybe post a screenshot of the submission form? Alternately, you can click the "Save for later" button in the submission interface, and then tell us the 18-digit reference number of the unsubmitted form.
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Michelle, Official Rep

  • 13286 Posts
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Hi Hannah -

As Jeorj requested above, we will need to see a screen shot of the submission form in order to determine the issue, please also confirm what data you are trying to add/update and to what title pages.  Thanks!