Not showing videos

  • 5
  • Problem
  • Updated 1 month ago
  • In Progress
  • 5
After the latest update, no more videos are displayed and the program exits
Photo of Hooman M

Hooman M

  • 30 Posts
  • 2 Reply Likes

Posted 2 months ago

  • 5
2 months ago
Photo of cinephile

cinephile

  • 1197 Posts
  • 1534 Reply Likes
I'm not quite certain to correctly understand your statement, can you please post a link to the functionality that is problematic and describe what you expect to be displayed?
2 months ago
Photo of Taylor

Taylor, Official Rep

  • 731 Posts
  • 599 Reply Likes
Hi Hooman,

As cinephile has mentioned, please provide us with further details on the issue you're experiencing so our engineering team can further investigate. 
2 months ago
Photo of Hooman M

Hooman M

  • 30 Posts
  • 2 Reply Likes
When I click on the videos, the videos are not displayed and the app stops, this problem is in Farsi language
(Edited)
2 months ago
Photo of Alexander Stumpf

Alexander Stumpf

  • 3 Posts
  • 1 Reply Like
Happens also in the German app. Though the app doesn't stop, videos are simply not played (black screen).
1 month ago
Photo of Brook.Rat

Brook.Rat

  • 1 Post
  • 0 Reply Likes
The same thing is happening to me, it just won't play. It just loads forever
1 month ago
Photo of Alexander Stumpf

Alexander Stumpf

  • 3 Posts
  • 1 Reply Like
In my case it helped cleaning the app's data (not just cache) in the Android settings. Alternatively one can uninstall and reinstall the app.
  • 5

Powered by Get Satisfaction