Why Am I Not Receiving Authenticate Code Via Text

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Why when I try to authenticate my account by entering my phone number, do I not receive a text with a code?
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Moonvoid K.J.

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Posted 7 years ago

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Michelle, Official Rep

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If you're having trouble authenticating your account with an SMS to your cell phone, please first double check and confirm that SMS works with your phone by sending an SMS to your phone using something other than our service.

(You can use another cell phone, a different website, or http://www.simplewire.com/ to send a test message to your phone).

If you can confirm that it works, try our service again.

If you're still not getting the message from us, you can also borrow the phone of a friend or family member. to try again, otherwise, we encourage you to try authentication via another way (ie. credit card).
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Don Anderson

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why dont you just get your verification system to work properly.
what a freaking joke.
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alon-luna

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Hi Michelle
pls help me, I'm not receiving an authentication message either, via text. :( Tried so many times already, still no text. I even sent a message via IMDB help desk. My code name is alon-luna
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Michelle, Official Rep

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Hi alon-luna -

I'm sorry to hear that you are having so much difficulty authenticating your account. Due to this trouble you experienced, I have now manually granted your IMDb account authentication, so please try accessing our authentication required features (e.g. posting in the message boards, etc.) and let us know if you have any further difficulty.
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alon-luna

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thank u!!!
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Drew Hickneck Robinson

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Hi Michelle
please help me as soon as possible, I'm not receiving an authentication message either. My code name is influenza robinson. Please reply as soon as you can. If you can help me out like you did Alon. It'd much appreciated. If you need any further information on my profile feel free to ask. Thank uoi
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Michelle, Official Rep

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Hi Drew-

I am happy to help, just to confirm, your username/nickname on your account is "influenza", is this correct? (I didn't see any account under "influenza robinson").
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Drew Hickneck Robinson

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My email is robinsondrew72@gmail.com if that helps at all.
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Michelle, Official Rep

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That's perfect! I've now granted your account authentication, and you shouldn't have any further problems.
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Drew Hickneck Robinson

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Thank you so much for everything
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Evan

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I've been trying to verify my IMDB account for around a year. I've tried multiple phones, but I never receive the text message.

This reply was created from a merged topic originally titled
I'm not receiving the text message to verify my IMDB account..
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Michelle, Official Rep

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Hi Evan -

Are you still having problems receiving the SMS text?

If so, please provide us with your IMDb account email or username, and I will take a look for you.
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Mandy Forbis

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I'm not receiving my code either. Please help! My email is mandyfrbs@gmail.com Thank you in advance
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Michelle, Official Rep

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Hi Mandy -

Sorry you were having difficulty, your account is now authenticated and you shouldn't have any further problems.
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Christopher Quintin

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Omg...Ive been searching eveywhere...would it be possible for my account go be autehenticated too please, I love IMDB, and tried so many times to get it done by my cellular phone.I simlply dont feel okay to give out my credit card number!
Please and thank you!
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Christopher Quintin

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if this helps my account name is chrisquintin!
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Christopher Quintin

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actually sorry for being stupid I made a mistake...my account name is chrisquinn and my email is chris.quintin@hotmail.com
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Michelle, Official Rep

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Hi Christopher -

Your account is now authenticated and you shouldn't have any further problems. Sorry for the prior difficulty authenticating with your cellphone.
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jim

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i join the crowd failed by the system.
please authenticate me.
jimphillips2
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Michelle, Official Rep

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Hi Jim -

I was unable to locate an IMDb Account with the "jimphillips2" nickname you provided. Can you check your account again and re-confirm your account nickname/e-mail?
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jim

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it is jimphillips-2, actually.
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Michelle, Official Rep

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Thanks Jim, your account is now authenticated.
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jim

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thanks. all is working now. tho i hope someone fixes or eliminates the 'we will text you' option.
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jennifer Hunt

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Excuse me. Please help me. I can't get a verification code either. I'm seventeen so I do not have a credit card. And I can't get the PINs sent to my phone. PLEASE. I want to post soooooooo bad! Please verify my account! It is jenniferhunt1999@gmail.com. I need this. Please. Please. PLEASE. This is for IMDB right?
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bluesmanSF, Champion

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Yes Jennifer...for IMDb. Hopefully staff will keep checking here...or add a new authentication method that works a little better!
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Michelle, Official Rep

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Hi Jennifer -

Sorry you were having difficulty with the cellphone authentication, I have gone ahead and authenticated your account for you..
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Charles Nordlund

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Same here. I have tried last year on a completely different carrier and phone, then tried again today and it STILL doesn't work on, again, a completely different phone. I get texts all the time so that ain't the problem. I think the problem is they want our CC info, so the SMS verification conveniently doesn't work.
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Michelle, Official Rep

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Hi Charles -

In order for me to take a look further, can you give me your IMDb Account username or e-mail address? Thanks!
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Charles Nordlund

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Sure, its under iueras@hotmail.com
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Michelle, Official Rep

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Hi Charles -

Unfortunately, we are having difficulty accessing your registered IMDb Account, please contact our HelpDesk staff directly at the form here: http://www.imdb.com/helpdesk/contact_... , and they will be able to help.
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lala

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Hi Michelle, I've had difficulty verifying my account as well. Despite several tries, the website is not sending me a text message with a verification code.

My email is rustedcosmos@gmail.com, I hope you can authenticate my account for me.
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Michelle, Official Rep

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Hi lala -

Sorry for the trouble you experienced, your IMDb Account is now authenticated.
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cntrckt

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Difficulties authenticating my account here too. Tried multiple times with two different phone numbers. Hoping Michelle can help me out. My IMDb account name is Cntrckt.

Thanks in advance.
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Michelle, Official Rep

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Hi cntrckt -

I was able to authenticate your account manually, please let us know if you have any further trouble.