Pictures - Trailers - Service that I paid for

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  • Updated 7 years ago
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I've written several times and have never gotten a response. I am trying to do 2 simple things and would appreciate some help:

1) Upload my picture so that people can actually see it when they search my name.
2) I want to REMOVE the film "Breakfast Served All Day" and upload a trailer instead.
3) Upload stills from the films I've been in so people can see them when they search me.

Let me know if there's a number I can call or if there is an actual person who can help me. I was just billed for ANOTHER year and haven't been able to use this service to date.

Thanks, you can call me anytime at 917-703-1100 or email debkanderson@gmail.com.

Allb best, Deb
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Debra Kay Anderson

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Posted 7 years ago

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Michelle, Official Rep

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Unfortunately, we are unable to provide you with a phone number as we do not provide phone support, however, I'm happy to help here as best I can.

1) in order to upload your photo to your page, you must have an active IMDbPro Subscription. You can visit http://pro.imdb.com/freetrial for more information on the service and for a 2-week free trial offer.

If you already have an IMDbPro Subscription and are still having difficulty, please let us know.

2) to update your video, please first make sure you’re signed into the account you originally used to upload the video to our site, then visit this link:

http://www.imdb.com/video/director/my...

You’ll have the option to edit your video, or if the video has not been attached to submissions, you will also have the option to delete the video.

3) To upload the poster on a title page, or to upload stills from the production, you'll need to use IMDb Poster services: https://secure.imdb.com/store/photos/
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Matt Starr

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I, too, have had no luck uploading my movie poster after I purchased that option on February 20, 2013. Having followed the suggestions of the IMDb help desk, IMDb still cannot find my movie when I try to enter the URL or movie title in the appropriate space thereby not allowing me to upload my poster. I cannot find out if I'm doing anything wrong. Please help me, Michelle.

Matt
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Michelle, Official Rep

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Hi Matt -

I would encourage you to try uploading your Poster image again; if your title page was previously processing it may not have been searchable.

Otherwise, if you are still unable to locate your film title in the search, you'll have to contact our HelpDesk staff directly at http://www.imdb.com/helpdesk/contact_... and they should be able to help further.
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Debra Kay Anderson

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How do I remove a film from my IMDB page? Also, I'm having trouble adding a credit. What is the specific information needed, I entered the title, episode name, and when it aired. Thanks! Deb

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