Pixelating programming

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
Last night shows watched on IMDB starting pixelating and buffering. Other services function fine, so confident WIFI and TV are fine. Thoughts, Help?
Photo of steve


  • 1 Post
  • 0 Reply Likes

Posted 2 months ago

  • 1
Photo of Robin

Robin, Official Rep

  • 101 Posts
  • 64 Reply Likes
Hi Steve,
If you're experiencing playback issues with IMDb TV via the Amazon Prime Video app or website or an Amazon Fire TV device, please contact Prime Video support directly for further assistance.

If you're experiencing playback issues with IMDb TV via the IMDb app, please ensure you have installed the latest version of the IMDb app (IMDb TV available on iOS app versions 9.13 and higher and Android app versions 8.0 and higher).

If you're experiencing playback issues with IMDb TV via the IMDb desktop website, please first review the Prime Video System Requirements for ComputersPlease then try the following steps:

  • Restart your device
  • Ensure that your device and app/web browser have the latest updates
  • Pause other internet activity – especially if other devices are using the network at the same time
  • Check your internet connection
  • Disable any VPN or proxy servers
If you've confirmed that your device, app/web browser, and internet connection meet the minimum requirements and are still experiencing playback issues, please contact our Customer Service team for further assistance. While logged into your IMDb account, select IMDb Fan > IMDb TV, then select "Email" to provide us with further information.